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Zammad VS UseResponse

Compare Zammad VS UseResponse and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • Zammad Landing page
    Landing page //
    2023-07-27
  • UseResponse Landing page
    Landing page //
    2023-10-10

Zammad

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Live Chat
Website zammad.org
Pricing URL-
Details $
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UseResponse

Categories
  • Customer Feedback
  • Help Desk
  • Customer Support
  • Feedback
Website useresponse.com
Pricing URL Official UseResponse Pricing
Details $-
Edit details

Zammad videos

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Zammad

More videos:

  • Review - Zammad - LDAP Integration

UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to Zammad and UseResponse)

Zammad

UseResponse

Customer Support
38 38%
Customer Support
62% 62
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
33 33%
Help Desk
67% 67
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zammad and UseResponse

Zammad Reviews

We have no reviews of Zammad yet.
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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 11 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 11 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
View more

UseResponse mentions (0)

We have not tracked any mentions of UseResponse yet. Tracking of UseResponse recommendations started around Mar 2021.

What are some alternatives?

When comparing Zammad and UseResponse, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

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