Software Alternatives & Reviews

Zabbix VS Zendesk

Compare Zabbix VS Zendesk and see what are their differences

Zabbix logo Zabbix

Track, record, alert and visualize performance and availability of IT resources

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Zabbix Landing page
    Landing page //
    2023-10-21
  • Zendesk Landing page
    Landing page //
    2022-03-08

Zabbix videos

An overview of Zabbix 4.0 and how we are using it.

More videos:

  • Review - Zabbix Monitoring Solution - Overview
  • Review - ZABBIX Network Discovery For Dynamic Deployments

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Zabbix and Zendesk)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Log Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zabbix and Zendesk

Zabbix Reviews

  1. Indispensable

    Zabbix has been part of my toolbox for quite some time. I can easily say it's an indispensable tool for me now.

    Managing a dozen servers without Zabbix would be unimaginable. I'm monitoring all of this: CPU, Memory, Hard-drives, website response times, downtime. The UI might be a bit "old school", but everything works flawlessly.

    With regards to hard-drive monitoring, I love the machine learning option that allows you to "predict" the number of days before running out of space. That's quite helpful, as I've got some of my servers down due to running out of space multiple times in the past (before I was using Zabbix).

    👍 Pros:    Open-source|It can monitor everything
    👎 Cons:    The ui is a bit unintuitive in some cases

Top 11 Grafana Alternatives & Competitors [2024]
Zabbix offers a unified view of the entire IT infrastructure through its user-friendly web-based interface. It delivers potent visualization capabilities through customizable dashboards, complemented by robust alerting mechanisms and comprehensive support for alert escalations.
Source: signoz.io
The Best Cacti Monitoring Alternatives
The tool works on a server-agent basis, meaning you have to install the Zabbix agent on a server to have it monitored by the Zabbix server. It also supports all of the most popular operating systems, including Windows, Linux, macOS, Free and Open BSD, Solaris, etc.
The Best Open Source Network Monitoring Tools in 2023
Description: Zabbix is an open source monitoring tool suite that includes network monitoring. The network monitoring capabilties of Zabbix includes performance metric analysis, such as bandwidth usage, packet loss, and CPU/memory utilization. It can also detect network node and connection health problems by checking for devices in critical condition. Zabbix can alert you...
Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
Just like Nagios XI, Zabbix is focused more on IT infrastructure monitoring (Windows servers, Linux machines, cloud servers etc), but can also monitor any possible performance metrics and incidents in your network.
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Zabbix offers out-of-the-box templates with pre-configured metrics, triggers, graphs, applications, screens, and rules that you can view and use on a central Zabbix server. It also allows you to configure triggers based on logical tests for monitored statistics (for example, if the load average is too high, per CPU, on a Linux server). Then you can define an action based on...
Source: sematext.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Zendesk might be a bit more popular than Zabbix. We know about 7 links to it since March 2021 and only 5 links to Zabbix. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zabbix mentions (5)

  • Learning Resources
    Official Zabbix trainings, documentation on zabbix.com ? Source: over 1 year ago
  • zabbix installation
    Hallo, do you know a howto to install zabbix on an ubuntu 20.04 ? I tried the manuals from zabbix.com for MySQL Apache but it didn't work. Source: almost 2 years ago
  • How I am getting experience as a linux admistrator (Follow Up)
    He suggested that I indeed should set up a home-lab. To be specific he said that I should create a minimal install of Centos 8 and install zabbix server on it (https://zabbix.com) and monitor a whole bunch of other VMs, services and stuff.. He said that I should set up a variety of VMs and also maybe host a website on one of them. And then if I was able to do that, I could help to share a load of zabbix related... Source: about 2 years ago
  • Ubuntu Impish 21.10 / Zabbix 6.0 LTS
    This is a fresh 21.10 install, using the install repo as detailed on the zabbix.com download page. Source: about 2 years ago
  • One dev conference speaker's family member died, need your help to fill the speaking slot on Nov 27/28
    Well, if you can't find anyone, I am more than happy to fill the slot with something regarding Zabbix - just let me know ;). Source: over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Zabbix and Zendesk, you can also consider the following products

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!