xMatters VS ngDesk

xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

0-100% (relative to xMatters and ngDesk)

Monitoring Tools

87 87%

13% 13

Incident Management

76 76%

24% 24

Notifications And Alerting

0 0%

100% 100

Testing

100 100%

0% 0

User comments

Share your experience with using xMatters and ngDesk. For example, how are they different and which one is better?

These are some of the external sources and on-site user reviews we've used to compare xMatters and ngDesk

We have no reviews of xMatters yet.
Be the first one to post

Cynthia Rowley

| Customer Support at AB Technology | over 2 years ago

ngDesk is very easy to use!
The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

🏁 Competitors: Zendesk
Richard Robinson

| Graphic Designer at ABS technology | over 2 years ago

Email support system
ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
johnmathew

| G,DESIGNER at ECAPS | over 2 years ago

Very easy simple affordable tool
ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

🏁 Competitors: Zendesk, Zoho CRM