Wowdesk VS SympoQ

Wowdesk is a customer service platform that aims to provide and deliver optimum multi-channel customer support services through various channels including self-service portals, email, chat, phone, and social media networks at best price. Wowdesk is installed in multidue of industries with different sizes across the globe. Wowdesk is revamping the customer service space with its future thinking technology. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.