Software Alternatives, Accelerators & Startups

WFX PLM VS LiveAgent

Compare WFX PLM VS LiveAgent and see what are their differences

WFX PLM logo WFX PLM

WFX is a Cloud based Apparel PLM software for fashion business managing complete product life cycle and used by over 30,000 users across 30 countries.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • WFX PLM Landing page
    Landing page //
    2023-05-29

WFX PLM is a cloud-based software that can digitize the entire product lifecycle—from design development, sampling, production, quality control to costing and shipment. It centralizes all product information and makes collaboration easier by connecting teams across geographical regions and time zones on a single platform.

WFX PLM can help you achieve faster time to market, reduce costs, improve product quality, make fewer errors, and produce less waste. It will also save your design time by automating manual work and reducing data entry. Use WFX PLM to convert production data and other information into actionable insights with in-built business intelligence reports and visual dashboards that are easy to understand.

Tailored to meet the unique challenges of apparel and fashion businesses, it's a one-stop solution that can be integrated with Adobe Illustrator, NetSuite ERP, AIMS360 ERP, GT Nexus, Fast React, Shopify, SAP, Microsoft Dynamic or any custom build application you may have.

WFX has a 20-year track record of helping some of the world's fastest-growing fashion brands and manufacturers. They've digitally transformed the supply chain, production processes and design workflows of 600+ customers (with 35,000+ active users) in 50+ countries, including Skims, Gorjana, Everlane, Forever New, ELK, Belstaff, OKA, Showpo, Benetton India and SPELL.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

WFX PLM features and specs

  • Line Planning : Yes
  • Buying Plan: Yes
  • Design Inspiration: Yes
  • Adobe Connector : Yes
  • Artwork: Yes
  • Product & Material Library: Yes
  • Tech Pack: Yes
  • RFQs: Yes
  • Costing: Yes
  • Sample & Feedback: Yes
  • Vendor Compliance: Yes
  • Purchase Order & Production : Yes
  • Final Inspections: Yes
  • Shipments: Yes
  • Vendor Portal : Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

WFX PLM videos

OAK + FORT Success Story (WFX PLM)

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to WFX PLM and LiveAgent)
Fashion Design And Development
Customer Support
0 0%
100% 100
Digital Transformation Platform
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing WFX PLM and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WFX PLM and LiveAgent

WFX PLM Reviews

We have no reviews of WFX PLM yet.
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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing WFX PLM and LiveAgent, you can also consider the following products

TexAMS ERP - ERP for textiles industries is software solution for testiles industries.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

i.LEVEL - Clothing & Fashion Management Software from i.level. Call one of our clothing industry experts today. Our software is designed for clothing, fashion & jewellery supply chain.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zedonk.co.uk - F2iT - provides affordable online software, Zedonk, to help with production and wholesale for small and medium sized apparel/fashion businesses.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.