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Vonage VS Zendesk

Compare Vonage VS Zendesk and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Vonage logo Vonage

Vonage is a cloud-based all-in-one VoIP software solution designed for multiple industries such as accounting, healthcare, finance and marketing etc.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Vonage Landing page
    Landing page //
    2022-04-10
  • Zendesk Landing page
    Landing page //
    2024-05-06

Vonage videos

+ Add

Vonage Business Cloud Mobile App 2020 Review (LIVE DEMO)

More videos:

  • Review - Vonage Business VOIP phone system review
  • Review - Vonage Review

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Vonage and Zendesk)

Vonage

Zendesk

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
VoIP
100 100%
VoIP
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Vonage and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vonage and Zendesk

Vonage Reviews

15 Best Twilio Alternatives 2022
However, Vonage can also help you with unified communications by providing flexible communication channels for all types of employees within the company to stay in touch with the customers in any way possible.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
Nevertheless, Vonage can likewise help you with unified communications by supplying flexible communication channels for all kinds of staff members within the company to stay in touch with the clients in any way imaginable.
Source: www.techolac.com
10 Best Business VoIP Phone Services for Small Businesses (2020)
Vonage is another small business phone service that can be used for online calling. It comes with all the standard VOIP services, plus Amazon Chime, video calls, and more. Their premium services have more features and additional advanced technology for their users.
Source: www.isitwp.com
11 Affordable Virtual PBX / Cloud Phone Systems For Small Businesses
The Vonage service is hosted in the cloud, so we manage the cloud PBX (aka, virtual PBX or IP PBX) off site for you. So there’s never a need to install PBX equipment at your location, or schedule technician visits for upgrades or maintenance. As a result, you eliminate PBX installation and equipment costs, and the need to pay for service appointments at your office. We...
Source: www.geckoandfly.com

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vonage mentions (0)

We have not tracked any mentions of Vonage yet. Tracking of Vonage recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Vonage and Zendesk, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

CallHippo - Easy to use Phone System with World-Class Support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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