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Virtual Observer VS Genesys

Compare Virtual Observer VS Genesys and see what are their differences

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Virtual Observer logo Virtual Observer

Call recording & workforce optimization solution

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • Virtual Observer Landing page
    Landing page //
    2021-09-13
  • Genesys Landing page
    Landing page //
    2023-09-13

Virtual Observer videos

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Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to Virtual Observer and Genesys)

Virtual Observer

Genesys

Communication
10 10%
Communication
90% 90
Call Center Software
21 21%
Call Center Software
79% 79
Enterprise Communication
17 17%
Enterprise Communication
83% 83
Phone System
100 100%
Phone System
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Virtual Observer and Genesys

Virtual Observer Reviews

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Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing Virtual Observer and Genesys, you can also consider the following products

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

VICIdial Contact Center - VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.

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