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Genesys VS VICIdial Contact Center

Compare Genesys VS VICIdial Contact Center and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

VICIdial Contact Center logo VICIdial Contact Center

VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.
  • Genesys Landing page
    Landing page //
    2023-09-13
  • VICIdial Contact Center Landing page
    Landing page //
    2021-10-05

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

VICIdial Contact Center videos

+ Add

How to create user agent,campaign..

More videos:

  • Tutorial - Installation of vicidial on a standalone server
  • Tutorial - Installation of vicidial cluster on multiple server
  • Review - What is the VICIdial Contact Center Suite

Category Popularity

0-100% (relative to Genesys and VICIdial Contact Center)

Genesys

VICIdial Contact Center

Communication
71 71%
Communication
29% 29
Enterprise Communication
63 63%
Enterprise Communication
37% 37
Call Center Software
64 64%
Call Center Software
36% 36
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and VICIdial Contact Center

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

VICIdial Contact Center Reviews

We have no reviews of VICIdial Contact Center yet.
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What are some alternatives?

When comparing Genesys and VICIdial Contact Center, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

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