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VictorOps VS ngDesk

Compare VictorOps VS ngDesk and see what are their differences

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VictorOps logo VictorOps

We make on-call suck less & help teams to solve problems faster.

ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.
  • VictorOps Landing page
    Landing page //
    2022-07-18
  • ngDesk Landing page
    Landing page //
    2022-10-29

VictorOps videos

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VictorOps

More videos:

  • Review - VictorOps Suggested Responders and Machine Learning

ngDesk videos

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Free Freshdesk Alternative: ngDesk

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Category Popularity

0-100% (relative to VictorOps and ngDesk)

VictorOps

ngDesk

Monitoring Tools
88 88%
Monitoring Tools
12% 12
Incident Management
81 81%
Incident Management
19% 19
Notifications And Alerting
68 68%
Notifications And Alerting
32% 32
Site Reliability
82 82%
Site Reliability
18% 18

User comments

Share your experience with using VictorOps and ngDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare VictorOps and ngDesk

VictorOps Reviews

Why VictorOps is the DevOps Alternative to PagerDuty
PagerDuty and VictorOps both support chat integrations (e.g., Slack and HipChat), yet only VictorOps offers bi-directional chat as well as native, in-app chat. Moreover, VictorOps uniquely integrates with GitHub and Jenkins to bring critical SDLC insights into the firefight.
Source: victorops.com

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

What are some alternatives?

When comparing VictorOps and ngDesk, you can also consider the following products

PagerDuty - Cloud based monitoring service

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

xMatters - xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

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