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VICIdial Contact Center VS Cisco Unified Contact Center

Compare VICIdial Contact Center VS Cisco Unified Contact Center and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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VICIdial Contact Center logo VICIdial Contact Center

VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.

Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.
  • VICIdial Contact Center Landing page
    Landing page //
    2021-10-05
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29

VICIdial Contact Center videos

+ Add

How to create user agent,campaign..

More videos:

  • Tutorial - Installation of vicidial on a standalone server
  • Tutorial - Installation of vicidial cluster on multiple server
  • Review - What is the VICIdial Contact Center Suite

Cisco Unified Contact Center videos

+ Add

Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

Category Popularity

0-100% (relative to VICIdial Contact Center and Cisco Unified Contact Center)

VICIdial Contact Center

Cisco Unified Contact Center

Communication
73 73%
Communication
27% 27
Enterprise Communication
85 85%
Enterprise Communication
15% 15
Call Center Software
66 66%
Call Center Software
34% 34
Phone System
0 0%
Phone System
100% 100

User comments

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What are some alternatives?

When comparing VICIdial Contact Center and Cisco Unified Contact Center, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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