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VICIdial Contact Center VS Genesys PureConnect

Compare VICIdial Contact Center VS Genesys PureConnect and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

VICIdial Contact Center logo VICIdial Contact Center

VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • VICIdial Contact Center Landing page
    Landing page //
    2021-10-05
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

VICIdial Contact Center videos

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How to create user agent,campaign..

More videos:

  • Tutorial - Installation of vicidial on a standalone server
  • Tutorial - Installation of vicidial cluster on multiple server
  • Review - What is the VICIdial Contact Center Suite

Genesys PureConnect videos

No Genesys PureConnect videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to VICIdial Contact Center and Genesys PureConnect)

VICIdial Contact Center

Genesys PureConnect

Communication
12 12%
Communication
88% 88
Enterprise Communication
14 14%
Enterprise Communication
86% 86
Customer Support
0 0%
Customer Support
100% 100
Call Center Software
26 26%
Call Center Software
74% 74

User comments

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What are some alternatives?

When comparing VICIdial Contact Center and Genesys PureConnect, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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