Software Alternatives, Accelerators & Startups

UserVoice VS Smile.io

Compare UserVoice VS Smile.io and see what are their differences

UserVoice logo UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Smile.io logo Smile.io

Reward programs for online businesses
  • UserVoice Landing page
    Landing page //
    2023-10-14
  • Smile.io Landing page
    Landing page //
    2022-09-13

UserVoice videos

UserVoice Review

More videos:

  • Tutorial - How to Use Customer Feedback on Your Product by UserVoice CEO
  • Review - UserVoice

Smile.io videos

How to Reward Your eCommerce Customers for Leaving Product Reviews | Smile.io

Category Popularity

0-100% (relative to UserVoice and Smile.io)
Customer Feedback
100 100%
0% 0
Loyalty Marketing
0 0%
100% 100
User Feedback
100 100%
0% 0
Customer Loyalty Program
0 0%
100% 100

User comments

Share your experience with using UserVoice and Smile.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserVoice and Smile.io

UserVoice Reviews

30+ Customer Feedback Tools comparison
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design. Create and organize pages with custom content with UserVoice and ClearFlask.
Source: clearflask.com
HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

Smile.io Reviews

Best Loyalty Software for 2024 [Industry Guide] - Loyalty & Reward Co
There are various loyalty platforms and loyalty apps that cater to eCommerce businesses and Shopify businesses. These platforms include Flaunt Loyalty, LoyaltyLion, Smile and Yotpo, and typically provide loyalty solutions and capabilities that are are ideal for eCommerce businesses and/or running on Shopify’s platform.
8 Best Customer Loyalty Program Software and Apps to Increase Customer Retention in 2023 [Full Review]
Smile.io allows you to launch a program with features such as VIP, points, and referrals. It currently serves over 50 million members and keeps growing.

Social recommendations and mentions

UserVoice might be a bit more popular than Smile.io. We know about 8 links to it since March 2021 and only 6 links to Smile.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserVoice mentions (8)

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 1 year ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 2 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 2 years ago
  • How We Use Internal Hackathons to Create New Product Features
    Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, “Oh yeah, I hacked that together; it was cool but with a few bugs.”. - Source: dev.to / over 2 years ago
  • Move features requests from Reddit?
    Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: over 2 years ago
View more

Smile.io mentions (6)

  • 9 Shopify App Integrations to Create the Ultimate Store
    What does this app do? Smile.io is a loyalty and rewards program app that lets customers rack up points for engaging with your brand. - Source: dev.to / over 1 year ago
  • How to encourage customers to leave excellent reviews?
    A mix between smile.io, reviews.io and klaviyo.com flows will automatically send an incentivized review request on a specific post-purchase delay. Source: over 2 years ago
  • Why don't you use referral/affiliate marketing?
    There's a jillion services to facilitate this (Yotpo, smile.io, Refersion, ReferralCandy, UpPromote, etc.) so there's clearly demand, and offering rewards for word of mouth spread seems like a good investment for a new customer. Source: almost 3 years ago
  • Upsell and cross sell
    Omnisend, smile.io, AdNabu for Google Shopping, here are some that I know, you can explore more usefull Shopify apps here. Source: about 3 years ago
  • Waterloo LRT
    Two years after opening and these people are still trying to convince themselves it was a failure despite it being anything but. It has done so much for this city after it was just stagnating for decades. Now we have some of the largest companies in the modern world economy - Shopify, Google, smile.io, ApplyBoard, Manulife, Sun Life - and some of the best rated educational faculties in the world. The LRT recently... Source: about 3 years ago
View more

What are some alternatives?

When comparing UserVoice and Smile.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Yotpo - Yotpo is the smartest way to generate customer content, drive traffic and increase conversions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Annex Cloud - Reward customers for completing traditional actions such as purchasing, as well as for taking...

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

LoyaltyLion - LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide.