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Usersnap VS jtrac

Compare Usersnap VS jtrac and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

jtrac logo jtrac

JTrac is an open source and highly customizable issue-tracking web-application written in Java.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • jtrac Landing page
    Landing page //
    2018-09-30

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

jtrac

Website
jtrac.info
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

jtrac features and specs

  • Open Source
    JTrac is open source software, which means it is free to use and modify according to your needs, reducing costs and allowing customization.
  • Customizable
    JTrac allows users to customize fields, workflows, and configurations according to the specific needs of a project, providing flexibility and adaptability.
  • Simple Interface
    The user interface of JTrac is straightforward and easy to navigate, which can help users to manage tasks efficiently without a steep learning curve.
  • Web-Based
    Being a web-based application, JTrac can be accessed from anywhere with internet connectivity, facilitating collaboration and remote access.
  • Email Notifications
    JTrac supports email notifications for updates, which helps in keeping team members informed about task progress and changes.

Possible disadvantages of jtrac

  • Limited Features
    Compared to other more robust issue tracking systems, JTrac may lack advanced features and integrations, which could be a limitation for larger or more complex projects.
  • Outdated UI
    Some users might find the user interface to be outdated in terms of design and aesthetics, which could impact the user experience negatively.
  • Scalability Issues
    JTrac may not scale well for very large teams or enterprises due to its simplistic design and feature set.
  • Lack of Community Support
    As a less popular tool, JTrac may have a smaller community, meaning less frequent updates and fewer available third-party resources or plugins.
  • Installation Complexity
    The setup and installation process can be complex for users without technical expertise, needing manual configuration and setup.

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

jtrac videos

No jtrac videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Usersnap and jtrac)

Usersnap

jtrac

Customer Feedback
100 100%
Customer Feedback
0% 0
Project Management
0 0%
Project Management
100% 100
User Feedback
100 100%
User Feedback
0% 0
Development
0 0%
Development
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and jtrac

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

jtrac Reviews

We have no reviews of jtrac yet.
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Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

jtrac mentions (0)

We have not tracked any mentions of jtrac yet. Tracking of jtrac recommendations started around Mar 2021.

What are some alternatives?

When comparing Usersnap and jtrac, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Traq - Traq is a PHP powered project manager and issue tracker featuring multiple projects, milestones...

Marker.io - Visual feedback and bug reporting tool for websites

PlayNice.ly - PlayNice.ly is a blazing issue tracking software, making it easy for you developers to find out all the major bugs and errors.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Bugify - Bugify is a simple PHP issue tracker, designed to offer powerful bug tracking capabilities in an easy to use system.

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