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UseResponse VS UserEcho

Compare UseResponse VS UserEcho and see what are their differences


Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho
UseResponse Landing Page
UseResponse Landing Page
UserEcho Landing Page
UserEcho Landing Page

UseResponse details

Categories
Help Desk Customer Support Customer Service
Website useresponse.com  
Pricing URL Official UseResponse Pricing  
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Release Date-

UserEcho details

Categories
Help Desk Customer Support Customer Service
Website userecho.com  
Pricing URL-
Details $-
Platforms
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Release Date-

UseResponse Pricing
UseResponse Pricing Screenshot

UseResponse videos

Customer Feedback & Support Software UseResponse

UserEcho videos

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Category Popularity beta

0-100% (relative to UseResponse and UserEcho)
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58%
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59%
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41%
41
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100

Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and UserEcho

UseResponse Reviews

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UserEcho Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

What are some alternatives?

When comparing UseResponse and UserEcho, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

GetSatisfaction - Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

User comments

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