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UseResponse VS Hiver

Compare UseResponse VS Hiver and see what are their differences

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UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Hiver logo Hiver

Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • Hiver Landing page
    Landing page //
    2023-10-08

UseResponse videos

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Customer Feedback & Support Software UseResponse

Hiver videos

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Paysage d'Hiver - Im Wald ALBUM REVIEW

More videos:

  • Review - Giorgio Armani - Vetiver Babylone/D'Hiver Review
  • Review - (4K) Hiver The Honey Ale By Hiver Beers | Craft Beer Review

Category Popularity

0-100% (relative to UseResponse and Hiver)

UseResponse

Hiver

Customer Feedback
100 100%
Customer Feedback
0% 0
Email Automation
0 0%
Email Automation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Management
0 0%
Email Management
100% 100

User comments

Share your experience with using UseResponse and Hiver. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and Hiver

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

Hiver Reviews

We have no reviews of Hiver yet.
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Social recommendations and mentions

Based on our record, Hiver seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UseResponse mentions (0)

We have not tracked any mentions of UseResponse yet. Tracking of UseResponse recommendations started around Mar 2021.

Hiver mentions (5)

  • Is there a better way to have a customer-facing inbox?
    Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: 12 months ago
  • Email for small business team
    If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: about 1 year ago
  • alternative ticketing systems?
    You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: about 1 year ago
  • Reporting
    Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 1 year ago
  • Discovering the value of Mattermost Playbooks
    I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: over 1 year ago

What are some alternatives?

When comparing UseResponse and Hiver, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Clean Email - Clean Email is an online service that empowers you to take control of your mailbox.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailClark - The Slack bot for external communications

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Nylas Mail - The Nylas Cloud API powers your application with email, calendar & contacts features. Built-in features for better email, calendar, and contact management.

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