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UseResponse VS Dovetail

Compare UseResponse VS Dovetail and see what are their differences

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UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Dovetail logo Dovetail

Mobile Cloud-Based Dental Software
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • Dovetail Landing page
    Landing page //
    2023-09-27

UseResponse videos

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Customer Feedback & Support Software UseResponse

Dovetail videos

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Barrell Dovetail Whiskey Review! Breaking the seal episode #58

More videos:

  • Review - Barrell Dovetail Review
  • Review - Barrell Dovetail Review

Category Popularity

0-100% (relative to UseResponse and Dovetail)

UseResponse

Dovetail

Customer Feedback
67 67%
Customer Feedback
33% 33
User Experience
0 0%
User Experience
100% 100
Help Desk
100 100%
Help Desk
0% 0
Customer Support
100 100%
Customer Support
0% 0

User comments

Share your experience with using UseResponse and Dovetail. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and Dovetail

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

Dovetail Reviews

We have no reviews of Dovetail yet.
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Social recommendations and mentions

Based on our record, Dovetail seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UseResponse mentions (0)

We have not tracked any mentions of UseResponse yet. Tracking of UseResponse recommendations started around Mar 2021.

Dovetail mentions (14)

  • How to store customer interviews
    Most of my friends at Canva and Atlassian swear by Dovetail (dovetail.com) which was pretty much built for this workflow. Source: 5 months ago
  • The Best Marketing Research Tools I've Found - A post going for the 2024 AI era
    2 - DoveTail: Qual study tool; really love this one and it has a lot of features. Auto-transcription, sentiment analysis, and customizable data organization to streamline research analysis. Source: 5 months ago
  • Interview coding software
    Dovetail. We have played with this for our studies and really like it, it creates video clips out of your time stamps. https://dovetail.com/. Source: 11 months ago
  • I tried to describe how you can use a digital whiteboard (e.g., Miro, Mural, FigJam) to tag user interviews. The main advantage is that you can quickly categorize things visually in at least three different ways, which seems useful. Any comments, shared experience, or suggestions?
    Nice way to visualize your research. There is also an app called Dovetail where you can also tag and organize findings. Source: over 1 year ago
  • Research Repositories - what are you using?
    Https://dovetailapp.com/ and https://condens.io/ (both excellent and specifically focused on user research). Source: almost 2 years ago
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What are some alternatives?

When comparing UseResponse and Dovetail, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Condens.io - Make storing, analyzing and sharing all UX research data easier, faster and more enjoyable.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sprig - Delivering locally-sourced, seasonal, sustainable lunches and dinners.

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