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UseResponse VS Asklayer.io

Compare UseResponse VS Asklayer.io and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Asklayer.io logo Asklayer.io

Get real answers from your customers with Asklayers surveys, quizzes, polls and more. Works on any website with zero code and includes enterprise level features such auto-segmentation, user tagging, branching, NPS & CSAT calculation.
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • Asklayer.io Get more answers and better data
    Get more answers and better data //
    2024-03-21
  • Asklayer.io Easy to get started with many built in strategies such as post-purchase feedback and NPS surveys
    Easy to get started with many built in strategies such as post-purchase feedback and NPS surveys //
    2024-03-21
  • Asklayer.io Segment users easily based on their answers
    Segment users easily based on their answers //
    2024-03-21
  • Asklayer.io Easy drag and drop builder with skip logic
    Easy drag and drop builder with skip logic //
    2024-03-21
  • Asklayer.io Pro reporting available for every survey
    Pro reporting available for every survey //
    2024-03-21

UseResponse videos

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Customer Feedback & Support Software UseResponse

Asklayer.io videos

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Category Popularity

0-100% (relative to UseResponse and Asklayer.io)

UseResponse

Asklayer.io

Customer Feedback
74 74%
Customer Feedback
26% 26
Help Desk
100 100%
Help Desk
0% 0
User Feedback
0 0%
User Feedback
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and Asklayer.io

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

Asklayer.io Reviews

  1. Using this on 3x of my clients sites

    It's flexible and does most things well. Support is amazing, they even added a feature for me!

    🏁 Competitors: SurveySparrow, Zigpoll, AskNicely, Qualaroo, Nicereply, SmartSurvey, Hotjar
    👍 Pros:    Branching and skip logic|Lightweight|Great customer support|Detailed reports|Bulk export
    👎 Cons:    None
  2. Fantastic UX, best response rate out of tested tools.

    Got a really high response rate. I used this in tandem with Promolayer on my EC site for CRO. I did a 'whats missing from this product description' type survey + post purchase + product follow-up email and frankly, it's been amazing. I spent about 2 years trying to figure out my direction via analytics and heatmapping when I should have just been talking to my users the whole time.

    🏁 Competitors: SurveySparrow, Zigpoll, UserVoice, Qualtrics, Survey Monkey, Hotjar
    👍 Pros:    Easy user interface|Great user experience|Highly customizable|Great customer support|Generates good responses|Just great!!!|Detailed reports|Reasonable pricing|Easy integration|Clear and intuitive dashboard
    👎 Cons:    None so far

What are some alternatives?

When comparing UseResponse and Asklayer.io, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Ask User - User surveys without stress

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Doorbell.io - Collect in-app user feedback. Available on websites, iOS, and Android.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

buddybuild - Buddybuild ties together continuous integration, continuous delivery and an iterative feedback solution into a single, seamless system. With buddybuild, you can focus on what matters most: creating awesome apps.

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