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UsabilityTools VS Zendesk

Compare UsabilityTools VS Zendesk and see what are their differences

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UsabilityTools logo UsabilityTools

Where UX meets Conversion. Unlock the Potential Behind Remote Research and Testing

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • UsabilityTools Landing page
    Landing page //
    2023-08-03
  • Zendesk Landing page
    Landing page //
    2024-05-06

UsabilityTools videos

No UsabilityTools videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to UsabilityTools and Zendesk)

UsabilityTools

Zendesk

Web Analytics
100 100%
Web Analytics
0% 0
Customer Support
0 0%
Customer Support
100% 100
Heatmaps
100 100%
Heatmaps
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using UsabilityTools and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UsabilityTools and Zendesk

UsabilityTools Reviews

10 Must Have Tools for Conversion Optimization
UsabilityTools is a conversion optimization platform to create a better user experience and make more sales. Starting off, the various products from UsabilityTools help you view how your customers interact on your website, pulling from form analytics and views from the user perspective.
Source: ecommerce-platforms.com
How to Improve UX & Conversion Rates with These 3 Tools
Surveys with millions of respondents. The amount of data you can collect through UsabilityTools is massive, since their pool of respondents counts over 10 million people. You can recruit them yourself, through various methods, and get real-time answers to your design questions.
Source: usabilitytesting.sg
8 Awesome Web Usability Testing Apps for your Startup
Usability Tools is probably the most well known suite of tools that is often recommended when asked about web usability testing tools. They have a wide array of visual Analytics & feedback system in their User Experience Suit, Conversion Suite & Voice of Customer. Their User experience suite allows you to improve website navigation with card sorting, learning about users...
Source: techbloke.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UsabilityTools mentions (0)

We have not tracked any mentions of UsabilityTools yet. Tracking of UsabilityTools recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing UsabilityTools and Zendesk, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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