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Ticksy VS Crisp Chat

Compare Ticksy VS Crisp Chat and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Ticksy logo Ticksy

Simple, beautiful customer support.

Crisp Chat logo Crisp Chat

Multi-channel customer support software
  • Ticksy Landing page
    Landing page //
    2023-10-14
  • Crisp Chat Landing page
    Landing page //
    2023-03-07

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

Ticksy

Website
ticksy.com
Pricing URL
Official Ticksy Pricing
$ Details
-
Platforms
-
Edit details

Crisp Chat

Website
crisp.chat
Pricing URL
Official Crisp Chat Pricing
$ Details
freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress
Edit details

Ticksy features and specs

  • User-Friendly Interface
    Ticksy offers a clean and intuitive interface, making it easy for users to navigate and manage support tickets effectively.
  • Affordable Pricing
    Ticksy presents a cost-effective solution for small businesses and startups, providing essential features at a reasonable price.
  • Customizable Ticket Fields
    Users can customize ticket fields to meet their specific needs, improving the flexibility and relevance of support interactions.
  • Integration with Third-Party Apps
    Ticksy integrates with various third-party applications like Envato, allowing for seamless workflows and enhanced functionality.
  • Email Notification System
    The platform offers an effective email notification system to keep both support teams and customers updated on ticket statuses.

Possible disadvantages of Ticksy

  • Limited Advanced Features
    Compared to more robust ticketing systems, Ticksy lacks certain advanced features like automation and analytics, which could be a drawback for larger organizations.
  • Minimal Reporting Capabilities
    Ticksy provides limited reporting options, offering basic insights but lacking in-depth analytics for tracking support performance.
  • Scalability Concerns
    While suitable for small to medium-sized businesses, Ticksy might not cater to the needs of larger enterprises with complex support requirements.
  • No Mobile Application
    The lack of a dedicated mobile app can be inconvenient for support teams needing to manage tickets on-the-go.
  • Potential for Over-Simplicity
    For businesses looking for a comprehensive, feature-rich help desk solution, Ticksy's simplicity might not fully meet their expectations.

Crisp Chat features and specs

  • User-Friendly Interface
    Crisp Chat offers an intuitive and easy-to-navigate interface, making it accessible for users without needing extensive technical knowledge.
  • Multi-Channel Support
    The platform supports various communication channels including email, live chat, and social media, helping businesses manage all customer interactions from a single platform.
  • Real-Time Notifications
    Crisp offers real-time notifications for incoming messages, ensuring that responses are timely, which can enhance customer satisfaction.
  • Customizable Chatbox
    Businesses can customize the chatbox to match their brand’s theme, which helps in maintaining brand consistency.
  • Integrated CRM Features
    Crisp includes built-in CRM functionalities, allowing businesses to track and manage customer interactions efficiently.
  • Analytics and Reporting
    The platform provides detailed analytics and reporting features, which help businesses track performance metrics and improve customer service strategies.

Possible disadvantages of Crisp Chat

  • Limited Free Plan
    The free version of Crisp Chat has limited features and is suitable mainly for small businesses or personal use. Advanced features require a paid subscription.
  • Third-Party Integrations
    While Crisp Chat supports many integrations, some users find that it lacks direct integrations with specific niche tools, requiring additional steps to connect.
  • Learning Curve for Advanced Features
    While the basic features are user-friendly, there can be a learning curve for more advanced functionalities, which might require time to master.
  • Message Limitation
    In some plans, there are limitations on the number of messages that can be sent per month, which might not be ideal for businesses with high communication needs.
  • Mobile App Limitations
    The mobile app version of Crisp Chat can be less robust compared to the desktop version, potentially impacting the user experience on mobile devices.

Ticksy videos

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What is Ticksy?

Crisp Chat videos

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Category Popularity

0-100% (relative to Ticksy and Crisp Chat)

Ticksy

Crisp Chat

Customer Support
10 10%
Customer Support
90% 90
Help Desk
22 22%
Help Desk
78% 78
Live Chat
0 0%
Live Chat
100% 100
CRM
19 19%
CRM
81% 81

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ticksy and Crisp Chat

Ticksy Reviews

We have no reviews of Ticksy yet.
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Crisp Chat Reviews

  1. Guybrush
    · Working at TPOP ·
    Fantastic service

    We've moved from Helpscout to Crisp and we're delighted. Their team is very nice.

    🏁 Competitors: Intercom, HelpScout, Zendesk
    👍 Pros:    Price|Great customer support|Best customer service|A lot of options
10 Best ManyChat Alternatives for Bot Building in 2024
Crisp is another chatbot software and a great free alternative to ManyChat. The platform allows you to score potential customers, route conversations to appropriate teams, and tailor messaging based on visitor choices using an intuitive chatbot editor. A code-free chatbot builder seamlessly sends information to Crisp CRM or your preferred CRM.
Source: sendpulse.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp’s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platform’s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.
Source: www.tidio.com
"Pay 880$ per month" - Intercom
Are you saying about CRISP CRM plan. As per their features they offer much more in automated campaign and lead management. We were planning to go with that.
Source: www.indiehackers.com

Social recommendations and mentions

Based on our record, Crisp Chat seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ticksy mentions (0)

We have not tracked any mentions of Ticksy yet. Tracking of Ticksy recommendations started around Mar 2021.

Crisp Chat mentions (10)

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What are some alternatives?

When comparing Ticksy and Crisp Chat, you can also consider the following products

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SupportYourApp - AI-Enhanced Customer Support Outsourcing

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

HelpNinja - Simple & Affordable help desk

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