Software Alternatives, Accelerators & Startups

TicketSource VS SympoQ

Compare TicketSource VS SympoQ and see what are their differences

TicketSource logo TicketSource

Free, easy to use online ticketing for your events.

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • TicketSource Landing page
    Landing page //
    2021-10-31

TicketSource allows you to create better experiences by making event management easy. Our cloud based platform can scale to whatever size your event is. Your account acts as a central hub from which you can manage your tickets using any device.

Here's a sample of the free features we've packed into our platform just for people you:

  • Free box office system to manage your venue
  • Free telephone booking service to capture more sales
  • Free tech support to help you when you're stuck
  • Free mobile scanning apps
  • Free printer integration
  • And much more.
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

SympoQ

Website
sympoq.com
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May

TicketSource features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

TicketSource videos

TicketSource Explainer Video

More videos:

  • Review - TicketSource: ticket printing with the Citizen CL series printer

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to TicketSource and SympoQ)
Online Ticketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Event Management
100 100%
0% 0
Help Desk And Ticketing
0 0%
100% 100

Questions and Answers

As answered by people managing TicketSource and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare TicketSource and SympoQ

TicketSource Reviews

10 of the best online ticketing platforms for event planners
The good: Straightforward and easy to use. The bad: UPDATE* We previously talked about their return policy but I was kindly informed by the people at TicketSource UK that I had been linking to their US counterpart. Here’s the British cancellation policy.

SympoQ Reviews

We have no reviews of SympoQ yet.
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What are some alternatives?

When comparing TicketSource and SympoQ, you can also consider the following products

Ticket Tailor - Ticket Tailor is an easy-to-use event ticketing platform that allows event organizers of all shapes and sizes to sell tickets online.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Eventbrite - Discover Great Events or Create Your Own & Sell Tickets

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Attendize Event Ticketing - Attendize is a free & open-source ticket selling and event management platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community