The 2020 Conversion Benchmark Report

Website

unbounce.com

Pricing URL

-

$ Details

-

Platforms

-

Release Date

-

Categories

#User Experience #Website Testing #Testing #Design Tools

LiveChat

Website

livechat.com

Pricing URL

Official LiveChat Pricing

$ Details

paid Free Trial $20.0 / Monthly (1 agent)

Platforms

Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android

Release Date

2002 June

Categories

#Live Chat #Customer Support #Customer Service #CRM

The 2020 Conversion Benchmark Report features and specs

• Industry Insights
  The report provides detailed insights into conversion benchmarks across different industries, allowing businesses to compare their performance against industry standards.
• Data-Driven Recommendations
  Offers actionable recommendations based on data analysis, helping businesses improve their conversion rates through evidence-based strategies.
• Visual Presentation
  Utilizes charts and graphs to visually represent data, making it easier for readers to digest information and identify key trends.
• Comprehensive Data
  The report aggregates a large volume of data, providing a comprehensive overview of conversion trends and benchmarks from a wide range of sources.

Possible disadvantages of The 2020 Conversion Benchmark Report

• Limited Context
  Benchmark data might lack context, such as specific market conditions or unique business factors that can influence conversion rates, leading to potentially misleading comparisons.
• Data Outdatedness
  Given that the report is from 2020, the data may not reflect current trends, especially in rapidly evolving industries or in light of recent global events.
• Generalized Findings
  Findings are generalized across industries, which might not be directly applicable to niche markets or businesses with unique customer behaviors.
• Focus on Mean Performance
  Benchmarks often reflect average performance, which may not be aspirational for businesses aiming for high growth or exceptional performance.

LiveChat features and specs

• Easy to Use
  LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
• Integration Options
  The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
• Real-time Monitoring
  It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
• Multichannel Support
  LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
• Data Analytics and Reporting
  Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

• Price
  LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
• Limited Free Plan
  The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
• Customization Limitations
  While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
• Learning Curve for Advanced Features
  Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
• Overwhelming for Small Teams
  The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Analysis of LiveChat

The 2020 Conversion Benchmark Report from Unbounce

LiveChat Demo: All Features You Must Know in LiveChat!

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