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tawk.to VS LiveChatAlternative.com

Compare tawk.to VS LiveChatAlternative.com and see what are their differences

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tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChatAlternative.com logo LiveChatAlternative.com

Live Chat Alternative with voice capabilities. Convert more website visitors with a voice conversation.
  • tawk.to Landing page
    Landing page //
    2023-07-22
  • LiveChatAlternative.com Landing page
    Landing page //
    2021-09-04

Live Chat Alternative is a software that helps you convert more website visitors through personal voice conversations.

Live Chat Alternative is like chat software (LiveChat inc, Intercom, Tawk.to…) but targeting industries that mainly use phone lines for communication. In these industries voice conversation is a key element in the customer engagement process (e.g Travel industry, Financial industry, E-Government, and other similar industries).

Live Chat Alternative allows site visitors to initiate a personal voice conversation with the company's representatives. They can initiate calls free of charge from anywhere in the world and from any device they are currently using to browse on(laptop, tablet, mobile phone...) without installing any app. Our software connects site visitors directly to the existing telephone lines of companies and makes it possible for the company to start using Live Chat Alternative without changing their daily workflow routine.

The benefit for companies is that they increase their website conversion rates but keep the same daily workflow.

tawk.to

Website
tawk.to
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

LiveChatAlternative.com

Website
livechatalternative.com
Pricing URL
Official LiveChatAlternative.com Pricing
$ Details
freemium $11.0 / Monthly (Starter Business Plan, 60 Minutes of Inbound Calls)
Platforms
Browser Wix Shopify BigCommerce Wordpress Windows Linux Mac OSX Android iOS REST API WooCommerce Google Chrome Firefox Cross Platform Safari iPhone Magento Internet Explorer Opencart Weebly
Release Date
2020 January
Edit details

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

LiveChatAlternative.com features and specs

  • Easy to Set-up and use
    less than 5 min setup
  • Free Trial
  • Clean UI
    Easy to navigate and use
  • Integrations
    Designed to Integrate Seamlessly with Your Favorite Tools
  • Analytics and Reporting
    Customer GEO Location Data, Call recording, Marketing data, Call ring time, Call length and more
  • Headquarters
    San Francisco, CA
  • Mobile prioritized UI
  • GDPR Compliant
    All message processing is fully GDPR compliant as we provide a data processing agreement. We only save data when it's necessary.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

tawk.to videos

+ Add

Tawk.to review — unbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

LiveChatAlternative.com videos

+ Add

Live Chat Alternative Demo

Category Popularity

0-100% (relative to tawk.to and LiveChatAlternative.com)

tawk.to

LiveChatAlternative.com

Customer Support
99 99%
Customer Support
1% 1
Live Chat
98 98%
Live Chat
2% 2
Help Desk
100 100%
Help Desk
0% 0
Customer Service
97 97%
Customer Service
3% 3

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare tawk.to and LiveChatAlternative.com

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the “Powered by tawk.to” branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

LiveChatAlternative.com Reviews

  1. Maria
    · Owner at HotelBG ·
    Working great!

    Guys, I am very pleased with the app. I provide services for hotels and I usually speak on the phone so it fits my routine perfectly! Fast install, fast results. Cheers!

    🏁 Competitors: LiveChat, Intercom, Zendesk
    👍 Pros:    Fast sales|Real-time analytics|Easy to use|Easy to get started and operate|No additional devices needed
    👎 Cons:    Can improve more

Social recommendations and mentions

Based on our record, tawk.to seems to be more popular. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: almost 2 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 2 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 2 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 2 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 2 years ago
View more

LiveChatAlternative.com mentions (0)

We have not tracked any mentions of LiveChatAlternative.com yet. Tracking of LiveChatAlternative.com recommendations started around Mar 2021.

What are some alternatives?

When comparing tawk.to and LiveChatAlternative.com, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Comm100 Live Chat - Never let another customer leave your website unhappy. Use Comm100's live chat software to engage with and convert your visitors. Book your free demo today!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Crisp Chat - Multi-channel customer support software

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