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SympoQ VS TightVNC

Compare SympoQ VS TightVNC and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

TightVNC logo TightVNC

TightVNC - VNC-Compatible Remote Control / Remote Desktop Software. Download TightVNCDownload TightVNC 1. 3. 10 - TightVNC Server - F. A. Read more about TightVNC.
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • TightVNC Landing page
    Landing page //
    2023-05-12

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

TightVNC

Website
tightvnc.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

TightVNC features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

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TightVNC videos

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How to use TightVNC

More videos:

  • Review - vmOSX - Connect with TightVNC from Windows to Macintosh OS X

Category Popularity

0-100% (relative to SympoQ and TightVNC)

SympoQ

TightVNC

Customer Support
100 100%
Customer Support
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Customer Service
100 100%
Customer Service
0% 0
Remote PC Access
0 0%
Remote PC Access
100% 100

Questions and Answers

As answered by people managing SympoQ and TightVNC.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and TightVNC. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and TightVNC

SympoQ Reviews

We have no reviews of SympoQ yet.
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TightVNC Reviews

Best Linux remote desktop clients of 2022
However, TightVNC is the only software in this feature to use a Java viewer. It also uses a simple textbox interface similar to TigerVNC’s. You’ll have to manually enter the IP address of the remote VNC server since the client cannot detect VNC servers running on the network. Again, you can either connect with the default option or customise any of the available settings....
Source: www.techradar.com
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
TightVNC is an open-source Screen Sharing Software. It is one of the best apps like TeamViewer that allows you to see the desktop of a remote machine and control it with your local mouse and keyboard.
Source: www.guru99.com
10 Best Free Remote Desktop Tools You Should Know
VNC, or Virtual Network Computing, is a graphical desktop sharing system that utilizes the remote frame buffer protocol to control another computer remotely. TightVNC utilizes this system to provide a high-caliber, remote desktop monitoring service. Its ample support for multiple operating systems make this remote desktop tool quite popular among business users and IT...
Source: www.lifehack.org

What are some alternatives?

When comparing SympoQ and TightVNC, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...

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