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SympoQ VS LogMeIn

Compare SympoQ VS LogMeIn and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

LogMeIn logo LogMeIn

LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • LogMeIn Landing page
    Landing page //
    2023-09-17

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

LogMeIn

Website
secure.logmein.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

LogMeIn features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

LogMeIn videos

+ Add

Logmein Pro Review - Get 14 Day Logmein Free Trial Here

Category Popularity

0-100% (relative to SympoQ and LogMeIn)

SympoQ

LogMeIn

Customer Support
100 100%
Customer Support
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Customer Service
100 100%
Customer Service
0% 0
Remote PC Access
0 0%
Remote PC Access
100% 100

Questions and Answers

As answered by people managing SympoQ and LogMeIn.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and LogMeIn. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and LogMeIn

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

LogMeIn Reviews

25 Best TeamViewer Alternative Software (Free/Paid) in 2021
LogMeIn is a strong competitor of TeamViewer. It is an ideal tool for those who started a business that needs to continues support from all over the world. It is especially helpful for places where problems could occur at any time.
Source: www.guru99.com
Best remote desktop software of 2021: Paid and free choices for businesses
Plans cater for two remote connections and a 14-day free trial is available. If you need more connections, you can simply upgrade to a higher plan. Additionally, LogMeIn Pro is easy to set up, highly secure, and backed by 24/7 live support. Note, though, that its performance can be a little slow at times.
Source: www.techradar.com
Best Identity Management Software
LogMeIn Pro is mainly used by large organizations that operate on a work-from-home basis. Since it is focused on remote working, users can work on their own documents and files, either by themselves or in collaboration with teams, without comprising data access to the rest of the business.
Source: www.benzinga.com
10 Best Free Remote Desktop Tools You Should Know
This is one of the most popular remote desktop sharing tools because of its great features. One of the most noticeable features of this tool is the advanced configuration options offered for the business users. If you want to share files, transfer files or even want to do remote printing from any browser, LogMeIn is a perfect tool for you. Apart from all these, it is speedy...
Source: www.lifehack.org
Sick of TeamViewer? Try these 7 Free alternative to TeamViewer
LogMeIn is software like Teamviewer, that is cloud-based and functions as a powerful endpoint management tool with remote support. It provides high-quality services through a wide range of solutions like LogMeIn Pro, LogMeIn Central, and LogMeIn Rescue.
Source: www.troopmessenger.com

What are some alternatives?

When comparing SympoQ and LogMeIn, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TightVNC - TightVNC - VNC-Compatible Remote Control / Remote Desktop Software. Download TightVNCDownload TightVNC 1. 3. 10 - TightVNC Server - F. A. Read more about TightVNC.

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