SympoQ VS Front

SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Front

multi-channel inbox service for collaborative teams

Landing page //
2022-12-29
Live chat dashboard //
2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Landing page //
2023-07-31

SympoQ

Website: sympoq.com
Pricing URL: Official SympoQ Pricing
$ Details: paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms: Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date: 2018 May
Categories: #Help Desk And Ticketing #Customer Support #Support Automation #Customer Service #IT Helpdesk #Live Chat #Knowledge Base

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Front

Website: front.com
Pricing URL: Official Front Pricing
$ Details: -
Platforms: -
Release Date: -
Categories: #Help Desk #Customer Support #Customer Service #Help Desk And Ticketing

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SympoQ features and specs

Easy to Set-up and use: Take less than a minute to get your team up and running
Clean UI: Yes
Live chat: Real-time conversation with customers
Analytics and Reporting: Analytics and dashboard provide insight of your team activities
Automation: The AI engine recommends solutions to customer requests
Integrations: Yes (REST API)
Web widget: Show contact form, FAQs and Live chat on every web page.

Front features and specs

No features have been listed yet.

SympoQ videos

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Front videos

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How Front transforms your inbox into a customer communication hub | Front Product Demo

Category Popularity

0-100% (relative to SympoQ and Front)

SympoQ

Front

Customer Support

6 6%

Customer Support

94% 94

Help Desk

3 3%

Help Desk

97% 97

Customer Service

100 100%

Customer Service

0% 0

Help Desk And Ticketing

8 8%

Help Desk And Ticketing

92% 92

Questions and Answers

As answered by people managing SympoQ and Front.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

Software companies
Telecom operators

User comments

Share your experience with using SympoQ and Front. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and Front

SympoQ Reviews

We have no reviews of SympoQ yet.
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Front Reviews

10 Best Alternatives to Microsoft Outlook to Try in 2023

Front calls itself a customer communication platform, but it offers a lot of the same functionality as some of the email clients and providers on this list. It's a shared inbox solution that helps your team manage email, chat, social media, and SMS marketing in a single, convenient platform.

Source: mysignature.io

11 Top Outlook Alternatives to Try

As you can probably tell, Front is aimed at business use, so there’s no free or individual plan. It is perfect for B2B email marketing.

Source: kinsta.com

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Front's team inboxes can work for more than email, too. It includes built-in Twitter and Facebook integrations that allow users to view mentions and messages and then reply right from Front. Or, you can connect it to your Twilio, Truly, or Intercom to add an inbox for SMS messages, phone calls, and chat messages. Each one lives in its own inbox, with the familiar email-style...

Source: zapier.com

Social recommendations and mentions

Based on our record, Front seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

Front mentions (18)

User for Solely BCC Email Logging?
I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the "Front" email service (front.com). Source: 5 months ago
Share your Dock! I'll go first
Google image search say it's this: https://front.com/. Source: 11 months ago
Web-based Shift/Front alternative for ChromeOS?
I also googled "Shift alternatives" and found front.com which has a web application. Source: about 1 year ago
Integration W/ Live Chat Box On Website
I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. Source: about 1 year ago
Help me find Better CRM, webchat, invoicing, accounting software
For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. Source: about 1 year ago

What are some alternatives?

When comparing SympoQ and Front, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

SympoQ vs JitBit Helpdesk

Front vs JitBit Helpdesk