SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.
SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.
In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.
Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.
Fleetio's suite of cloud- and mobile-based fleet management solutions enables fleets of all sizes to automate fleet operations and manage asset lifecycles. Users can instantly access and update data regarding planned and unplanned maintenance, fuel, drivers, inspections, parts and much more. Fleetio improves communication and streamlines issue resolution with its mobile apps, email notifications and reminders. Fleetio also integrates with telematics solutions for automated odometer updates, DTC handling and fuel location reporting and pairs with fuel cards to automatically log transaction data at fuel up. Fully optimize your fleet by giving fleet managers, drivers, technicians, parts managers and other personnel access to the tools and information they need anytime, anywhere.
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Fleetio's answer:
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SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.
Fleetio's answer:
Fleetio launched in January 2012, and today thousands of people use Fleetio to manage hundreds of thousands of vehicles, equipment, parts, drivers and more. Over the years we've worked with fleets of 10 vehicles to many thousands, and our mission is still the same. We help organizations track, analyze and improve their fleet operations.
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Startups and agile support teams.
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SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.
SympoQ's answer
SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.
SympoQ's answer
SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.
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