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SympoQ VS Eventzilla

Compare SympoQ VS Eventzilla and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Eventzilla logo Eventzilla

Eventzilla lets you sell tickets online and manage attendees from one integrated application.
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • Eventzilla Landing page
    Landing page //
    2023-05-13

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Eventzilla

Website
maintenance.eventzilla.net
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Eventzilla features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to SympoQ and Eventzilla)

SympoQ

Eventzilla

Customer Support
100 100%
Customer Support
0% 0
Event Management
0 0%
Event Management
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Event Registration
0 0%
Event Registration
100% 100

Questions and Answers

As answered by people managing SympoQ and Eventzilla.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and Eventzilla. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and Eventzilla

SympoQ Reviews

We have no reviews of SympoQ yet.
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Eventzilla Reviews

The 10 best Cvent competitors and alternatives on the market
And the Eventzilla mobile event app offers social media integration, sponsor pages, real-time updates, a digital agenda, and one-on-one messaging. Eventzilla is mobile-friendly and offers 24/7 customer support.
Source: spotme.com
16 Best Event Management Software for 2022 [Complete Guide]
The first release of Eventzilla was in 2013 and it was built on top of Ruby on Rails framework. In 2016, Eventzilla 2 was launched which made use of NodeJS server side technology instead of Ruby on Rails.
Source: filmlifestyle.com
Top 7 Free Eventbrite Alternatives and Competitors in 2022
Eventzilla pricing: Per ticket (3.50% + $1.59) plus additional package costing for more services. The pricing is cheaper than Eventbrite but still costlier than the options available in the market.
Source: goallevents.com
12 Best Event Management Software Apps in 2022
Similar to Eventzilla, Regpack also centers on event registration. For this event management app, your attendees can rest easy knowing that Regpack helps protect attendees’ payments, set payment forms on your website, bill automatically, and offer payment plans. These safeguards are an added bonus to customary features, such as supporting registration forms on your website,...
Source: teambuilding.com
Eventzilla is simpler than way too complicated Eventbrite
Eventzilla offers the most disruptive and affordable pricing in the online ticketing space. Eventzilla is FREE for events that are FREE to your guests. Period. For paid events, Eventzilla's service fee starts at $1.25 per ticket for the Basic plan and 1.9% + 99 cents for PRO plan Your costs will never go up and you'll never be hit with any hidden fees or charges. Here is how...
Source: www.eventzilla.net

What are some alternatives?

When comparing SympoQ and Eventzilla, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Eventbrite - Discover Great Events or Create Your Own & Sell Tickets

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Cvent - Cvent's event management software provides event planners with a complete solution to increase event attendance and decrease event costs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ticket Tailor - Ticket Tailor is an easy-to-use event ticketing platform that allows event organizers of all shapes and sizes to sell tickets online.

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