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SympoQ VS Constant Contact

Compare SympoQ VS Constant Contact and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Constant Contact logo Constant Contact

Constant Contact offers email marketing, social media marketing, online survey, event marketing, digital storefronts, and local deals tools.
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • Constant Contact Landing page
    Landing page //
    2023-07-19

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Constant Contact

Website
constantcontact.com
Pricing URL
Official Constant Contact Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Constant Contact features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Constant Contact videos

+ Add

Constant Contact Review - The Pros & Cons of the Newsletter Tool

More videos:

  • Review - Constant Contact Review/Tutorial (2020) Full Step-By-Step Walkthrough
  • Review - Best Email Marketing Service? Mailchimp vs Constant Contact vs ConvertKit vs Aweber vs Drip

Category Popularity

0-100% (relative to SympoQ and Constant Contact)

SympoQ

Constant Contact

Customer Support
100 100%
Customer Support
0% 0
Email Marketing
0 0%
Email Marketing
100% 100
Customer Service
100 100%
Customer Service
0% 0
Email Marketing Platforms
0 0%
Email Marketing Platforms
100% 100

Questions and Answers

As answered by people managing SympoQ and Constant Contact.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and Constant Contact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and Constant Contact

SympoQ Reviews

We have no reviews of SympoQ yet.
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Constant Contact Reviews

11 Best Email Marketing Software for eCommerce in 2023
Constant Contact, founded in 1995, has stood the test of time and reinvented itself to become one of the best email marketing software for eCommerce businesses. It offers essential email automation features like auto-responder and templates. Additionally, its event marketing tools make it a great choice for eCommerce businesses seeking a simple yet effective email marketing...
Source: www.getshow.io
10 Best Software for Creating Newsletters: Top Picks!
Sending and receiving feedback is easy with newsletter platforms like Mailchimp, Constant Contact, and especially Publicate. What makes a tool like Publicate unique is that it integrates with many email clients – Gmail, Outlook, and others.
Source: publicate.it
5 Best Newsletter Tools & Software for Engaging Emails
Constant Contact also delivers exceptional support to its customers. Whether you need advice over the phone, a live chat session or guidance with various platform functions, help is never far away. This comprehensive customer service strategy ensures that businesses can easily tackle any issues encountered during their email campaigns.
Source: publicate.it
Cheap Email Marketing Services: 6 Great Budget Tools Compared
As mentioned above, Constant Contact starts you off with a highly generous 60 day period where you can use their email marketing tools and services completely free-of-charge.
Source: themeisle.com
11 Sendgrid Alternatives For Your Business Email
Constant Contact is an excellent Sendgrid alternative, offering eCommerce marketing, unlimited emails, and list-building tools in its basic plan. For beginners, this tool comes with a drag-and-drop frontend email editor. The tool immensely helps in personalizing business emails to foster greater engagement.
Source: www.duocircle.com

What are some alternatives?

When comparing SympoQ and Constant Contact, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Campaign Monitor - Email marketing software built for designers and their clients to run successful email campaigns.

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