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SympoQ VS Agiliron

Compare SympoQ VS Agiliron and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Agiliron logo Agiliron

Omni-Channel SaaS Solution Suite for Retail, Wholesale & eCommerce businesses
Visit Website
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • Agiliron Landing page
    Landing page //
    2019-06-03

Sell More in More Places. But Manage in One.

Grow Sales via Retail/Mobile POS, WebStores, Amazon, eBay and more.

Streamline CRM & Back-Office into Integrated Solution Suite along with customizable Dashboards.

Integrate with QuickBooks for Financials.

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Agiliron

Website
agiliron.com
Pricing URL
Official Agiliron Pricing
$ Details
paid Free Trial $99.0 / Monthly
Platforms
QuickBooks Amazon eBay BigCommerce Magento Shopify WooCommerce AWS REST API Zapier Browser Windows iOS Android Mac OSX Cross Platform
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Agiliron features and specs

  • Mobile App: yes
  • WAREHOUSE MODULE: Yes
  • Inventory Tracking: Yes
  • Omnichannel: Yes
  • Inventory Management: Yes
  • CRM: Yes
  • Order Management: Yes
  • Ecommerce: Yes
  • Amazon Integration: Yes
  • eBay Integration: Yes

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Agiliron videos

+ Add

Agiliron POS (Point of Sale) Demo Video

More videos:

  • Review - Agiliron Retail CRM
  • Demo - Agiliron Demo Video
  • Tutorial - Agiliron Multi-Channel Commerce

Category Popularity

0-100% (relative to SympoQ and Agiliron)

SympoQ

Agiliron

Customer Support
100 100%
Customer Support
0% 0
eCommerce
0 0%
eCommerce
100% 100
Customer Service
100 100%
Customer Service
0% 0
POS
0 0%
POS
100% 100

Questions and Answers

As answered by people managing SympoQ and Agiliron.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and Agiliron. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and Agiliron

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Agiliron Reviews

9 Small Business Inventory Management Software
Agiliron excels in supporting multi-channel selling, making it ideal for eCommerce businesses. This feature allows you to manage your inventory across various online platforms easily. Business owners can focus on expanding their reach while Agiliron takes care of the complex inventory processes.
Source: www.zarmoney.com
Top 10 best wholesale distribution solutions for 2024
These features connect to well-known e-commerce apps such as Shopify and PayPal and accounting software such as QuickBooks. As a result, Agiliron simplifies your processes and optimizes cash flow.
Source: www.method.me

Social recommendations and mentions

Based on our record, Agiliron seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

Agiliron mentions (1)

  • [ADVICE] What ERP would you recommend for this use case?
    Have you looked at Agiliron? https://agiliron.com/. Source: 5 months ago

What are some alternatives?

When comparing SympoQ and Agiliron, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Heartland Retail - Heartland Retail (previously Springboard Retail) POS software a robust, user-friendly cloud point of sale solution designed for the business of retail. A complete retail management platform built for growing single, multi and franchise brands.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Square for Retail - Point-of-sale app & set of tools for retail businesses

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LS Retail - LS Retail management software solutions & POS systems help retailers, restaurateurs, pharmacies & forecourt businesses worldwide optimize operations & increase revenue.

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