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Symphony SUMMIT VS Freshdesk Omnichannel

Compare Symphony SUMMIT VS Freshdesk Omnichannel and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Symphony SUMMIT logo Symphony SUMMIT

Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi…

Freshdesk Omnichannel logo Freshdesk Omnichannel

Freshdesk Omnichannel is helpdesk software that allows them to respond to inbound inquiries on all mediums, including phone, chat, and social media.
  • Symphony SUMMIT Landing page
    Landing page //
    2023-09-16
  • Freshdesk Omnichannel Landing page
    Landing page //
    2023-10-15

Symphony SUMMIT videos

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Reasons for choosing Symphony SUMMIT?

More videos:

  • Review - Symphony SUMMIT's AI Powered Ops management tools on Azure supported by G7 CR Managed Services
  • Review - Symphony SUMMIT - The Intelligent ITSM Platform

Freshdesk Omnichannel videos

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Category Popularity

0-100% (relative to Symphony SUMMIT and Freshdesk Omnichannel)

Symphony SUMMIT

Freshdesk Omnichannel

Help Desk
59 59%
Help Desk
41% 41
Business & Commerce
48 48%
Business & Commerce
52% 52
Communication
46 46%
Communication
54% 54
Customer Support
69 69%
Customer Support
31% 31

User comments

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What are some alternatives?

When comparing Symphony SUMMIT and Freshdesk Omnichannel, you can also consider the following products

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Zendesk Suite - The complete Zendesk suite in one package

Oracle Service Cloud - Web, Social & Contact Center

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