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SurveyLab VS Qemotion

Compare SurveyLab VS Qemotion and see what are their differences

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Contents:
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  2. » Reviews
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SurveyLab logo SurveyLab

Professional online survey tool - best survey software for the best price - Satisfaction Surveys, NPS, Market Research, Online Survey Creation and real-time reports.

Qemotion logo Qemotion

The easiest CX platform to turn your customer comments into emotional insights.
  • SurveyLab Landing page
    Landing page //
    2021-03-16

surveylab.com is a professional survey software and questionnaire tool that supports survey creation, automates response collection and provides real-time reports and advanced data analytics. The system is a web application and no additional software expect web browser is needed to use it. System offers mobile app (Android, iOS), multi-language support, multi-user accounts, enhanced security (including GDPR compliance) and many more.

  • Qemotion Landing page
    Landing page //
    2019-08-12

Emotional analytics platform to detect customer experience insights / pain points / enchanting factors / churn alerts

Q°emotion helps companies to search for customer insight using advanced emotional analytics.

We turn Customer comments into emotional insights.

Q°emotion is the first customer experience solution that enables companies to detect and manage emotional insights from the customer feedbacks and reviews.

We believe that the most relevant/impactful/actionable insights are the emotional insights. We believe that the emotional insights helps to accelerate the launch of corrective actions to help have an impact of millions of customers.

We enable customer experience professionals to diffuse customer centricity within their organisation by making transparent and sensible the emotions lived daily by their final customers.

Market leaders in the tourism, retail, banking, services and FMCG industries - such as TUI, Parc Astérix, Carlson Wagonlit Travel, Chanel, McDonalds, Crédit Agricole, Sodexo, Caisse d'Epargne, Heineken, Savencia use Q°emotion platform to manage millions of reviews and comments.

Q°emotion harnesses the power of NLP, Affective Computing and AI to help detect emotional insights from the customer experience reviews and open comments and launch impactful corrective actions.

SurveyLab

Website
surveylab.com
Pricing URL
Official SurveyLab Pricing
$ Details
paid Free Trial $29.0 / Monthly
Platforms
Browser Android iOS REST API
Release Date
2009 October
Edit details

Qemotion

Website
qemotion.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
2019 August
Edit details

SurveyLab features and specs

  • Ease of Use
    SurveyLab offers a user-friendly interface that simplifies the process of creating, distributing, and analyzing surveys, making it accessible even for non-technical users.
  • Customizable Templates
    The platform provides a variety of customizable templates, allowing users to create professional-looking surveys that suit their specific needs.
  • Multichannel Distribution
    Surveys can be distributed through multiple channels, including email, social media, and SMS, increasing the reach and response rates.
  • Analytics and Reporting
    SurveyLab offers robust analytics and reporting tools, providing in-depth insights into survey results and helping users make data-driven decisions.
  • Security and Compliance
    The platform ensures data security and compliance with standards such as GDPR, which is crucial for handling sensitive information.

Possible disadvantages of SurveyLab

  • Cost
    SurveyLab can be relatively expensive compared to some of its competitors, which may be a barrier for smaller organizations or individuals on tight budgets.
  • Learning Curve for Advanced Features
    While basic features are easy to use, there might be a learning curve for advanced functionalities, requiring some additional training or support.
  • Limited Offline Capabilities
    The platform might have limited offline capabilities, which can be a drawback for users who need to collect data in environments without internet access.
  • Response Rate Limitations
    Some plans may impose limitations on the number of responses you can collect, necessitating an upgrade to higher-tier plans for larger surveys.
  • Customization Constraints
    Despite offering customizable templates, there may be some constraints in highly specific design preferences or complex survey structures.

Qemotion features and specs

  • Emotional Analysis
    Qemotion uses advanced algorithms to analyze the emotions conveyed in text data, providing insights into customer sentiment and emotional tones.
  • Real-time Insights
    The platform offers real-time analysis of text data, allowing businesses to quickly understand customer emotions and adapt their strategies accordingly.
  • Multi-language Support
    Qemotion supports multiple languages, making it versatile for global businesses looking to analyze text data from diverse linguistic regions.
  • Versatile Applications
    The tool can be applied across various industries, including customer service, marketing, and HR, to improve customer experience and employee engagement.
  • Integration Capabilities
    Qemotion can be integrated with other business tools and platforms, enhancing its utility and making it easier to incorporate into existing workflows.

Possible disadvantages of Qemotion

  • Complexity of Sentiment Analysis
    Sentiment and emotion analysis can be complex and may not always accurately capture nuanced human emotions, potentially leading to misinterpretations.
  • Data Privacy Concerns
    As with any tool analyzing personal or customer data, there are potential privacy concerns related to how data is handled and stored.
  • Dependency on Quality of Input Data
    The accuracy of Qemotion's analysis heavily depends on the quality of the input data; poor data quality can lead to inaccurate insights.
  • Learning Curve
    New users might experience a learning curve in understanding how to effectively use and interpret the platform's outputs to drive business decisions.

Analysis of SurveyLab

Overall verdict

  • SurveyLab is generally considered a good platform for online surveys, offering a range of features that are useful for businesses and researchers alike.

Why this product is good

  • SurveyLab provides users with a customizable and user-friendly interface for creating surveys, along with robust reporting and analysis tools. It's appreciated for its flexibility, integration capabilities, and customer support. Users often highlight its ease of use and the comprehensive set of features that cater to different needs—from simple surveys to more complex market research.

Recommended for

  • Businesses looking to conduct market research
  • Educational institutions seeking feedback or conducting research
  • HR departments wanting to survey employees
  • Organizations needing customer satisfaction surveys
  • Researchers conducting studies needing complex data analysis capabilities

Category Popularity

0-100% (relative to SurveyLab and Qemotion)

SurveyLab

Qemotion

Surveys
97 97%
Surveys
3% 3
Customer Feedback
0 0%
Customer Feedback
100% 100
Forms And Surveys
100 100%
Forms And Surveys
0% 0
APIs
0 0%
APIs
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SurveyLab and Qemotion

SurveyLab Reviews

7 Great Survey Software Alternatives to SurveyMonkey
MySurveyLab.com integrates with applications for CRM, eShop, BI, and DWH. Zendesk, Salesforce, Slack, and Prestashop are some of its prominent partners. You can view the surveys on PCs, laptops, tablets, and mobile phones. The tool also collects data using SMS and QR codes. MySurveyLab.com offers multi-language support and survey translations.
Source: blog.capterra.com

Qemotion Reviews

We have no reviews of Qemotion yet.
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What are some alternatives?

When comparing SurveyLab and Qemotion, you can also consider the following products

MyPanelLab - Just sign up, take paid surveys and earn money online. mypanellab.com is the easiest way to make money online. Earn up to 5 USD for a single survey. Sign up for free.

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

iWadi - Take online paid surveys. Help your favorite brands and earn money online with iWadi online survey panel. Sign up for free.

Medallia - Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Satmetrix - Satmetrix provides cloud-based customer experience management software for companies of all sizes.

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