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Surfboard VS Lattice

Compare Surfboard VS Lattice and see what are their differences

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Employee Monitoring Software with Screenshots, Internet, Activity and Time Tracking featured
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Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale

Lattice logo Lattice

Lattice helps teams stay aligned around their goals so they can accomplish more.
  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

  • Lattice Landing page
    Landing page //
    2023-09-13

Surfboard

Website
teamsurfboard.com
Pricing URL
Official Surfboard Pricing
$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September
Edit details

Lattice

Website
lattice.com
Pricing URL
Official Lattice Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

Lattice features and specs

No features have been listed yet.

Surfboard videos

+ Add

Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

Lattice videos

+ Add

Meet Lattice Reviews

More videos:

  • Review - Lattice Hawai'i - Board Game Review
  • Review - Lattice - Manager Experience

Category Popularity

0-100% (relative to Surfboard and Lattice)

Surfboard

Lattice

Employee Scheduling
100 100%
Employee Scheduling
0% 0
HR
0 0%
HR
100% 100
Customer Support
100 100%
Customer Support
0% 0
Employee Performance Management
0 0%
Employee Performance Management
100% 100

User comments

Share your experience with using Surfboard and Lattice. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Lattice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Surfboard mentions (0)

We have not tracked any mentions of Surfboard yet. Tracking of Surfboard recommendations started around Apr 2022.

Lattice mentions (3)

  • No capital, no mvp, how do i validate my idea?
    This sounds like https://lattice.com/ ...I don't think you'll be able to export company information outside of their systems. Everything on the company's dime belongs to them. Source: 11 months ago
  • Ask HN: What do you talk about in 1-on-1s with your managers?
    We use https://lattice.com/ for our people operations and managing 1:1s. Some suggested talking points they recommend include career growth, collaboration / teamwork, engagement / morale, feedback and productivity. Action items include setting growth areas and defining OKRs. - Source: Hacker News / over 1 year ago
  • Calendar Heroes: Michele Wiedemer, Manager of Customer Education at Snyk
    I'm using Asana to track cross-collaborative projects and associated tasks. I'm using Notion for both informal note-taking and as an internal information repository. I use Lattice to track my quarterly goals and KPIs, as well as agendas for one-on-one meetings. - Source: dev.to / over 2 years ago

What are some alternatives?

When comparing Surfboard and Lattice, you can also consider the following products

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

15Five - 15Five software elevates the performance and engagement of employees by consistently asking questions and starting the right conversations.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Small Improvements - Human-friendly performance management that helps employees grow and succeed

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

7Geese - A cloud-based private social network for employees to achieve goals, receive recognition, and gather continuous feedback.

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