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Support Hero VS ShepherdJS

Compare Support Hero VS ShepherdJS and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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Support Hero logo Support Hero

Educate your customers through self-help support

ShepherdJS logo ShepherdJS

Guide your users through a tour of your app.
  • Support Hero Landing page
    Landing page //
    2023-07-31
  • ShepherdJS Landing page
    Landing page //
    2023-08-29

Category Popularity

0-100% (relative to Support Hero and ShepherdJS)

Support Hero

ShepherdJS

Customer Support
100 100%
Customer Support
0% 0
User Engagement
0 0%
User Engagement
100% 100
Help Desk
100 100%
Help Desk
0% 0
User Onboarding And Engagement
0 0%
User Onboarding And Engagement
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Support Hero and ShepherdJS

Support Hero Reviews

We have no reviews of Support Hero yet.
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ShepherdJS Reviews

8 Best Usetiful Alternatives and Competitors That Are More Professional
Shepherd.js is not a fully developed 3rd party tool like most of the other alternatives that I listed. It is an open-source library to make it easier to create simple product tours.
Source: userguiding.com

Social recommendations and mentions

Based on our record, ShepherdJS seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Support Hero mentions (0)

We have not tracked any mentions of Support Hero yet. Tracking of Support Hero recommendations started around Mar 2021.

ShepherdJS mentions (8)

  • Guided Tours Solution for Your Web Application
    Shepherd is a powerful and customizable open source JavaScript library for creating interactive tours and onboarding experiences in web applications. It uses another open source library Floating UI to render the dialog tours. It offers a simple setup process, dynamic content support, the ability to create custom actions and events, and theming and styling too. More importantly, it is responsive too and never goes... - Source: dev.to / 2 months ago
  • Reddit: Help us design more content to onboard users
    Using/building something like this would go a long way (https://shepherdjs.dev/) and could also have the benefit of keeping the tours in parity with the current L2 UI. Source: about 1 year ago
  • What is the UX term for those pop-up boxes which helps users with their first few tasks after finishing onboarding?
    We’ve called them Product Tours https://shepherdjs.dev is good. Source: over 1 year ago
  • How do you call a website „mask“
    Shepard is one such library for this https://shepherdjs.dev/. Source: over 1 year ago
  • How can I get that type of effect ? Im using bootstrap modal for dialog but need help on right nav effect
    If you're talking about the highlighted menu part, then I'd advise looking into some ready-made solutions, like https://introjs.com/ or https://shepherdjs.dev/. Source: about 2 years ago
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What are some alternatives?

When comparing Support Hero and ShepherdJS, you can also consider the following products

SkipFlag - AI knowledge base that builds itself from your communication

Intro.js - Simple Javascript framework for adding screen tips

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

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