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ShepherdJS VS HelpDocs

Compare ShepherdJS VS HelpDocs and see what are their differences

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Contents:
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  2. » Reviews
  3. » Alternatives

ShepherdJS logo ShepherdJS

Guide your users through a tour of your app.

HelpDocs logo HelpDocs

Educate your users with a super simple knowledge base that’s built for teams just like yours.
  • ShepherdJS Landing page
    Landing page //
    2023-08-29
  • HelpDocs Landing page
    Landing page //
    2023-05-07

ShepherdJS features and specs

  • User Guidance
    ShepherdJS allows for creating guided tours and feature introductions, which can help in onboarding new users or guiding existing users through new features effectively.
  • Customizability
    The library provides a wide range of customization options for the appearance of the tour steps as well as their behavior, allowing developers to tailor the user experience to meet specific application needs.
  • Ease of Integration
    ShepherdJS is designed to be easy to integrate with modern JavaScript applications and supports various JavaScript frameworks such as Angular, React, and Vue.
  • Accessibility
    It includes built-in features to enhance accessibility, ensuring that tours can be experienced by all users, including those with disabilities.
  • Community and Support
    ShepherdJS has an active community and is backed by frequent updates and bug fixes, which can be valuable for developers seeking support and reliability.

Possible disadvantages of ShepherdJS

  • Learning Curve
    Despite its ease of integration, there can still be a learning curve associated with understanding and implementing the full range of features ShepherdJS offers, especially for new developers.
  • Dependencies
    ShepherdJS has dependencies that need to be managed, which can sometimes lead to conflicts or increase the difficulty of the setup process in certain environments.
  • Performance Overhead
    Implementing tours in a web application may introduce additional DOM elements and require JavaScript execution, potentially impacting performance, especially on resource-constrained devices.
  • Limited Offline Capability
    Like many web-based libraries, ShepherdJS requires a browser environment to function, which can limit its effectiveness in offline scenarios or in cases where network connections are unstable.

HelpDocs features and specs

  • User-friendly Interface
    HelpDocs offers an intuitive and easy-to-navigate interface, making it simple for both authors and users to interact with the documentation.
  • Customization Options
    The platform provides extensive customization options, allowing companies to tailor the documentation site to match their branding and specific needs.
  • Powerful Search Function
    HelpDocs features a robust search functionality which enhances user experience by allowing them to quickly find the information they need.
  • Integration Capabilities
    It integrates well with various third-party tools and services, facilitating seamless workflow and improving productivity.
  • Analytics and Feedback
    The platform offers valuable analytics and user feedback options to help organizations understand how their documentation is being used and what improvements can be made.

Possible disadvantages of HelpDocs

  • Pricing
    Some users may find the pricing to be on the higher side, especially for small businesses or startups with limited budgets.
  • Limited Offline Access
    HelpDocs does not provide robust offline access options, which can be a constraint for users needing information without an internet connection.
  • Learning Curve for Customization
    While customization options are extensive, there may be a learning curve involved for users unfamiliar with such configurations.
  • Dependent on Internet Connectivity
    As a web-based solution, its performance can be affected by internet connectivity issues, potentially hindering access to documentation.

Category Popularity

0-100% (relative to ShepherdJS and HelpDocs)

ShepherdJS

HelpDocs

User Engagement
100 100%
User Engagement
0% 0
Customer Support
0 0%
Customer Support
100% 100
User Onboarding And Engagement
100 100%
User Onboarding And Engagement
0% 0
Customer Service
0 0%
Customer Service
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ShepherdJS and HelpDocs

ShepherdJS Reviews

8 Best Usetiful Alternatives and Competitors That Are More Professional
Shepherd.js is not a fully developed 3rd party tool like most of the other alternatives that I listed. It is an open-source library to make it easier to create simple product tours.
Source: userguiding.com

HelpDocs Reviews

We have no reviews of HelpDocs yet.
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Social recommendations and mentions

Based on our record, ShepherdJS should be more popular than HelpDocs. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ShepherdJS mentions (10)

  • 7 best product tour JavaScript libraries for frontend apps
    Shepherd.js is a simple JavaScript library aimed at easing the process of making user tours in web applications. It has a clear, intuitive interface wherein you describe your tour step-by-step, which helps improve the tour UX and enhance user understanding: Shepherd.js offers extensive customization options and seamless integration with your application. It prioritizes accessibility with full keyboard navigation.... - Source: dev.to / 10 months ago
  • Using React Shepherd to build a site tour
    In this tutorial, I will show you how to use React Shepherd to easily implement a site tour on your website. React Shepherd is a lightweight wrapper library for Shepherd.js that allows us to create a walkthrough of a website — either parts of the site or the whole application — by using dialogs that represent steps that you create. At the end of this article, we will have a functioning site tour as shown in this... - Source: dev.to / about 1 year ago
  • Guided Tours Solution for Your Web Application
    Shepherd is a powerful and customizable open source JavaScript library for creating interactive tours and onboarding experiences in web applications. It uses another open source library Floating UI to render the dialog tours. It offers a simple setup process, dynamic content support, the ability to create custom actions and events, and theming and styling too. More importantly, it is responsive too and never goes... - Source: dev.to / about 1 year ago
  • Reddit: Help us design more content to onboard users
    Using/building something like this would go a long way (https://shepherdjs.dev/) and could also have the benefit of keeping the tours in parity with the current L2 UI. Source: about 2 years ago
  • What is the UX term for those pop-up boxes which helps users with their first few tasks after finishing onboarding?
    We’ve called them Product Tours https://shepherdjs.dev is good. Source: over 2 years ago
View more

HelpDocs mentions (2)

  • Can't find a nocode solution for a simple knowledge base
    You should consider no-code solutions specifically built for the knowledge base. We're using https://helpdocs.io/ with good results. It supports sections. Source: over 2 years ago
  • Problem with accessing glorious.helpdocs.io
    I have tried my glorious account email, pass to log in, but it failed. Also created a helpdocs.io account, which I tried to use to log in, but it fails on this page. Source: over 3 years ago

What are some alternatives?

When comparing ShepherdJS and HelpDocs, you can also consider the following products

Intro.js - Simple Javascript framework for adding screen tips

Malcolm App - Customer self-service made easy

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

Zendesk Support - Social Customer Support and Help Desk and Ticketing

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