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Sunrise VS osTicket

Compare Sunrise VS osTicket and see what are their differences

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Sunrise logo Sunrise

Sunrise is a service desk management software for organisations, supporting both internal & external customers.

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Sunrise Landing page
    Landing page //
    2023-09-13
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

Sunrise videos

+ Add

Bath & Body Works NEW Pink Pineapple Sunrise Review

More videos:

  • Review - ✅ TOP 5 Best Wake Up Light Alarm Clock Sunrise | 2022 review
  • Review - Incredibox v3, “Sunrise” comprehensive review 😎🎵

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Sunrise and osTicket)

Sunrise

osTicket

iPhone
100 100%
iPhone
0% 0
Customer Support
0 0%
Customer Support
100% 100
Accounting
100 100%
Accounting
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Sunrise and osTicket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sunrise and osTicket

Sunrise Reviews

What are the best Doodle alternatives for event scheduling?
7SunriseView ProductNick Abouzeid37Partner @ Shrug Capital · Written 2yr ago:(🙏 helpful 0Comments (1)Share
Source: www.producthunt.com
These Are the Best Google Calendar Alternatives
Sunrise This calendar works on your PC and Android, making it a versatile option. The fact that it is completely free is a bonus perk. This calendar is simple to use and includes a drag-and-drop function that makes mobile organization a breeze. The icon categorizations make it a cinch to stay organized, and it integrates with social media flawlessly.
Source: www.psafe.com

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sunrise mentions (0)

We have not tracked any mentions of Sunrise yet. Tracking of Sunrise recommendations started around Mar 2021.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
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What are some alternatives?

When comparing Sunrise and osTicket, you can also consider the following products

QuickBooks Online - QuickBooks Online is a Cloud Accounting for small business that can be used on iPad, mobile phone or computer to do invoicing, billing, run reports, or even pay employees online.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SAP ERP - SAP ERP is enterprise resource planning software developed by the German company SAP SE.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

QuickBooks Pro - Learn why QuickBooks Desktop Pro is the desktop accounting software 94% of users would recommend to a friend. Learn about features, pricing and what's new for 2020.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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