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Spiceworks VS Zendesk

Compare Spiceworks VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Spiceworks logo Spiceworks

Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more for free

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Spiceworks Landing page
    Landing page //
    2022-10-08
  • Zendesk Landing page
    Landing page //
    2022-03-08

Spiceworks videos

+ Add

Spiceworks overview with some examples

More videos:

  • Review - Cloud Spiceworks Help Desk | IT Support Ticketing Training
  • Review - Installing SpiceWorks Inventory & First Run

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Spiceworks and Zendesk)

Spiceworks

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Help Desk
5 5%
Help Desk
95% 95
Log Management
100 100%
Log Management
0% 0

User comments

Share your experience with using Spiceworks and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Spiceworks and Zendesk

Spiceworks Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
One of the key features of Spiceworks IT Asset Management is its automatic discovery and inventory capabilities. The solution can automatically find and collect information about all the IT assets in an organization, including workstations, servers, routers, switches, and any other devices that are connected to the network. This enables IT Admin to maintain a complete and...
Source: www.zluri.com
The Best Open Source Network Monitoring Tools in 2023
Description: Spiceworks Network Monitoring is a free tool offered as a part of a Spiceworks monitoring and management solution suite. Their monitoring solution offers real-time monitoring capabilities for networks and devices. You can perform ping checks to verify that your network and all connected nodes are currently functional. The tool also supports common network...
Source: solutionsreview.com
Best Free Asset Tracking Software
The type of tracking sets this service apart from the others in this guide: It doesn't support scannable barcodes or RFID tags. Instead, users will have to manually enter data or upload spreadsheets. One feature allows users to scan their subnets for all hardware with an IP address, letting them automatically add computers, routers, switches, and printers. Barcoding is...
Source: tech.co

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Spiceworks. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Spiceworks mentions (4)

  • Can someone help
    I never personally ran into the issues with those 2 programs, but just know there was real evidence given that it happened. I don't remember the details. If you want to know bad enough, you can search online and find it. You might find most if not all in discussions at spiceworks.com, but I can't be for certain at the moment. I just took it as a learning experience to sit back and say "hmmm". Source: over 1 year ago
  • Am I the only one here with a decent job?
    Spiceworks.com has a forum for one man shops, that I follow to learn from those who work at lean staffed workplaces. Source: about 2 years ago
  • Best resource to stay current with trends in the DevOps arena?
    Ive heard https://spiceworks.com is a good resource :). Source: about 2 years ago
  • B2B Audience targeting question
    You cannot directly target job titles with Google Ads. Outside of search ads you can create a custom intent audience and include keywords/domains that those people would typically use. For example, "spiceworks.com" would generally only include IT people. Source: almost 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Spiceworks and Zendesk, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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