Software Alternatives & Reviews

Spectate VS Zendesk

Compare Spectate VS Zendesk and see what are their differences

Spectate logo Spectate

Supercharge your monitoring, alerting, and incident management with AI. Stay on top of potential issues and keep your projects running smoothly.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Spectate Landing page
    Landing page //
    2023-07-18

Effortless monitoring, alerting and incident management.

📡 Receive alerts by phone calls, SMS, Slack, email and more 🔥 Manage incidents more efficiently with our Incident AI assistant 🚀 Launch your own branded status page in seconds

  • Zendesk Landing page
    Landing page //
    2022-03-08

Spectate

$ Details
paid Free Trial €13.5 / Monthly (Solo, 1 team member, 15 monitors, 1 status page)
Platforms
Web
Release Date
2023 April

Spectate videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Spectate and Zendesk)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Website Monitoring
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Spectate and Zendesk.

Who are some of the biggest customers of your product?

Spectate's answer

Which are the primary technologies used for building your product?

Spectate's answer

  • NextJS
  • Laravel
  • Redis
  • Postgres

What's the story behind your product?

Spectate's answer

What started as an internal tool to satisfy my monitoring and alerting needs has expanded to become a complete platform. With the use of AI, we have automated lots of tasks so your team can focus on what is important: getting that issue resolved.

How would you describe your primary audience?

Spectate's answer

Spectate is an excellent solution for SME businesses who can't afford to manage incident communication full-time. With its ease of use, it's also an excellent solution for freelancers who want to monitor their services without unnecessary hassle.

What makes your product unique?

Spectate's answer

Spectate isn't just another uptime monitoring service. It provides pro-active uptime & performance monitoring, status pages powered by AI updates so you can focus on the incidents, domain monitoring and internal incident management and postmortems.

Why should a person choose your product over its competitors?

Spectate's answer

Spectate is focusing on making monitoring and incident management as easy and efficient as possible. With our opinionated incident management workflow, it is less flexible than competitors but makes you insanely efficient. We're not stopping just there, you get even more efficient by using automatic status page updates, supercharged by AI, so you can focus on fixing the actual issue instead of taking care of customer communication.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Spectate and Zendesk

Spectate Reviews

We have no reviews of Spectate yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Spectate mentions (0)

We have not tracked any mentions of Spectate yet. Tracking of Spectate recommendations started around Jul 2023.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Spectate and Zendesk, you can also consider the following products

Better Uptime - We call you when your website goes down

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UptimeRobot - Free Website Uptime Monitoring

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Uptime Kuma - A fancy self-hosted monitoring tool.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!