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Sparkcentral VS NICE inContact

Compare Sparkcentral VS NICE inContact and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
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Sparkcentral logo Sparkcentral

Good old fashioned customer service, delivered in a high tech way

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Sparkcentral Landing page
    Landing page //
    2023-07-15
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Sparkcentral videos

+ Add

Sparkcentral Employee Reviews - Q3 2018

More videos:

  • Review - Sparkcentral Culture - October 2017

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Sparkcentral and NICE inContact)

Sparkcentral

NICE inContact

Customer Support
19 19%
Customer Support
81% 81
Communication
0 0%
Communication
100% 100
Help Desk
100 100%
Help Desk
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sparkcentral and NICE inContact

Sparkcentral Reviews

We have no reviews of Sparkcentral yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Sparkcentral and NICE inContact, you can also consider the following products

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Brand Embassy - Brand Embassy is social customer service software.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Cisco Contact Center - Provides a secure, highly available, and easy to deploy customer interaction management solution.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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