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Sparkcentral VS Cisco Contact Center

Compare Sparkcentral VS Cisco Contact Center and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Sparkcentral logo Sparkcentral

Good old fashioned customer service, delivered in a high tech way

Cisco Contact Center logo Cisco Contact Center

Provides a secure, highly available, and easy to deploy customer interaction management solution.
  • Sparkcentral Landing page
    Landing page //
    2023-07-15
  • Cisco Contact Center Landing page
    Landing page //
    2023-10-02

Sparkcentral videos

+ Add

Sparkcentral Employee Reviews - Q3 2018

More videos:

  • Review - Sparkcentral Culture - October 2017

Cisco Contact Center videos

+ Add

Cisco Contact Center Enterprise (CCE) 12.5 Curriculum Launch

More videos:

  • Review - T-Mobile transforms customer care with Cisco Contact Center

Category Popularity

0-100% (relative to Sparkcentral and Cisco Contact Center)

Sparkcentral

Cisco Contact Center

Customer Support
57 57%
Customer Support
43% 43
Help Desk
56 56%
Help Desk
44% 44
Customer Service
54 54%
Customer Service
46% 46
CRM
100 100%
CRM
0% 0

User comments

Share your experience with using Sparkcentral and Cisco Contact Center. For example, how are they different and which one is better?
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What are some alternatives?

When comparing Sparkcentral and Cisco Contact Center, you can also consider the following products

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

Brand Embassy - Brand Embassy is social customer service software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk Support - Social Customer Support and Help Desk and Ticketing

LiveWorld - LiveWorld offers social customer service and conversational marketing solutions.

Zoho Desk - Industry's first context-aware Helpdesk Software

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