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Sparkcentral VS Genesys Cloud

Compare Sparkcentral VS Genesys Cloud and see what are their differences

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Sparkcentral logo Sparkcentral

Good old fashioned customer service, delivered in a high tech way

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Sparkcentral Landing page
    Landing page //
    2023-07-15
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Sparkcentral videos

+ Add

Sparkcentral Employee Reviews - Q3 2018

More videos:

  • Review - Sparkcentral Culture - October 2017

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Sparkcentral and Genesys Cloud)

Sparkcentral

Genesys Cloud

Customer Support
18 18%
Customer Support
82% 82
Communication
0 0%
Communication
100% 100
Help Desk
100 100%
Help Desk
0% 0
Customer Service
100 100%
Customer Service
0% 0

User comments

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What are some alternatives?

When comparing Sparkcentral and Genesys Cloud, you can also consider the following products

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Brand Embassy - Brand Embassy is social customer service software.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Cisco Contact Center - Provides a secure, highly available, and easy to deploy customer interaction management solution.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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