Software Alternatives & Reviews

SocialEpoch VS Freshworks Live Chat

Compare SocialEpoch VS Freshworks Live Chat and see what are their differences

SocialEpoch logo SocialEpoch

SocialEpoch is a social selling solutions provider dedicated to helping businesses leverage the power of social media and IM tools to drive sales and increase brand awareness. WhatsApp SCRM & Facebook Marketing Automation Tool

Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
  • SocialEpoch Landing page
    Landing page //
    2023-08-17

SocialEpoch is a B2B social selling solutions provider dedicated to helping businesses leverage the power of social media and IM tools to drive sales and increase brand awareness. Our team of experts has a deep understanding of the unique challenges and opportunities that B2B companies face in the digital age.

We work closely with our clients to develop a customized social selling strategy that is tailored to their specific business goals and target audience. We believe that social media is a crucial tool for B2B companies looking to connect with their customers, build meaningful relationships, and drive business growth.

SocialEpoch provides complete end-to-end solutions for modern digital marketing platforms and channels and salestech software so businesses can stay ahead of the curve. Facebook Marketing Automation Tool and WhatsApp SCRM are two of our main products, featuring auto-proactive social engagement, RPA technology, and an all-in-one marketing and sales platform. In addition, we also offer training and support to help our clients effectively implement and maintain their social selling efforts.

Contact us to start a free trial: Website: http://www.socialepoch.io WhatsApp: https://chat.whatsapp.com/EwPEtV78DcA12ODoBZKG3U Telegram: https://t.me/+Z-a3hvsvuDY3YWEx Skype: https://join.skype.com/3Z6Y4ccwcwvc

  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

SocialEpoch

$ Details
paid Free Trial
Platforms
Web Windows Android Google Chrome
Release Date
2022 August

Freshworks Live Chat

$ Details
freemium $15.0 / Monthly (Growth)
Platforms
-
Release Date
-

SocialEpoch features and specs

  • WhatsApp Blast System/Bulk Sender: Yes
  • Smart Chatbot & Quick Reply: Yes
  • Group Broadcast: Yes
  • Group Member Export: Yes
  • AI Exploring for Potential Customers: Yes
  • Follow Up Collaboration: Yes
  • Multi WhatsApp Account Login : Yes
  • Multilingual Support: Yes
  • Contact Import: Yes
  • Data Import/Export: Yes
  • Data Synchronization & Backup: Yes
  • Customer Tag Management: Yes
  • User Persona: Yes
  • API Connection: Yes
  • Facebook Automation Marketing Tool: Yes
  • Facebook Bulk Accounts: Yes

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

SocialEpoch videos

Connect, Convert, and Close with SocialEpoch

More videos:

  • Demo - SocialEpoch SCRM
  • Demo - SocialEpoch SCRM2

Freshworks Live Chat videos

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

Category Popularity

0-100% (relative to SocialEpoch and Freshworks Live Chat)
CRM
100 100%
0% 0
Customer Support
0 0%
100% 100
Messaging
100 100%
0% 0
Live Chat
0 0%
100% 100

User comments

Share your experience with using SocialEpoch and Freshworks Live Chat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SocialEpoch and Freshworks Live Chat

SocialEpoch Reviews

  1. Better customer service

    Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Social Epoch, customer support is great too

  2. My daily work is incomplete without it..

    Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

  3. This product is outstanding and the support team was excellent

    This SocialEpoch is super awesome, just exactly as described. I have been sending my business messages right from the CRM. ALL my team have been collaborating on the CRM with the help of this plugin and the support is 100% responsive. Thanks to the team for giving us wonderful experience.

    🏁 Competitors: WhatsHash, Sirena.app, Zoho CRM
    👍 Pros:    Affordable price|Easy to track data|Data protection and security|Buyer persona creation
    👎 Cons:    Not available on ios|Not available on mac computer

Freshworks Live Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

What are some alternatives?

When comparing SocialEpoch and Freshworks Live Chat, you can also consider the following products

amoCRM - amoCRM is the world’s first messaging-powered CRM.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sirena.app - Sirena simplifies the WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

WhatsHash - WhatsApp Store based Online Business App for Small Business. Sell your products using mobile phone and WhatsApp with smart payment management system.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.