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Smartlook VS Loop11

Compare Smartlook VS Loop11 and see what are their differences

LiveSession
LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics. featured
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Smartlook logo Smartlook

Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Loop11 logo Loop11

A powerful tool which enables user testing on prototypes, wireframes and websites.
  • Smartlook Landing page
    Landing page //
    2023-08-22

Smartlook is a qualitative analytics solution for web and mobile helping over 250,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

With a unique feature set, Smartlook gives you a way to finally understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, and heatmaps give you mass data about where most people click and scroll. Automatic event tracking lets you know how (and how often) your visitors do specific things, while conversion funnels take those events and show you how much success you're having with conversions.

Started in 2016, Smartlook has grown into a complete solution for qualitative analytics, making guesswork a thing of the past. Stop wondering why, and start getting answers today.

  • Loop11 Landing page
    Landing page //
    2023-09-28

Smartlook features and specs

  • Comprehensive Analytics
    Smartlook provides detailed insights through session recordings, heatmaps, and event tracking, which helps businesses understand user behavior deeply.
  • User-Friendly Interface
    The platform is easy to navigate, making it accessible for users who may not be experienced with analytics tools.
  • Real-Time Data
    Smartlook offers real-time data monitoring, which allows businesses to promptly identify and address issues as they occur.
  • Cross-Platform Support
    The tool supports web, iOS, and Android platforms, enabling businesses to track user behavior across different devices seamlessly.
  • Advanced Filtering
    Users can apply advanced filters to their data, which helps in segmenting users and understanding specific behaviors more accurately.
  • Integrations
    Smartlook integrates with various third-party tools like Google Analytics, Slack, and others, providing a more versatile analytical environment.

Possible disadvantages of Smartlook

  • Data Privacy Concerns
    Recording user sessions could potentially raise privacy issues if not managed correctly, requiring strict adherence to data protection regulations.
  • Learning Curve
    Even with a user-friendly interface, new users might still encounter a learning curve when trying to utilize all features effectively.
  • Cost
    While offering a free tier, the costs can add up for premium features or advanced usage, which might be a constraint for smaller businesses.
  • Performance Impact
    The presence of session recording scripts can sometimes slow down website performance, affecting the user experience negatively.
  • Limited Free Plan
    The free plan comes with limitations in terms of data retention and the number of sessions that can be recorded, which might not be sufficient for larger businesses or detailed analysis.

Loop11 features and specs

  • Ease of Usability
    Loop11 offers an intuitive interface and easy setup process, making it accessible even for users with limited technical expertise.
  • Comprehensive Testing
    The platform supports a wide range of testing types including usability, A/B testing, and more, providing versatility for users.
  • No Coding Required
    Users can create and conduct tests without needing to write any code, simplifying the process and reducing setup time.
  • Multilingual Support
    Loop11 offers support for multiple languages, which is beneficial for international projects or audience testing.
  • Real-time Analytics
    Provides real-time analytics and visual reports that help in making quick, data-driven decisions.
  • Integration Capabilities
    Can integrate with other platforms and tools like Optimal Workshop and Office 365, enhancing its functionality.

Possible disadvantages of Loop11

  • Pricing
    Compared to some other usability testing tools, Loop11 can be relatively expensive, which might be a barrier for small businesses or individual users.
  • Limited Mobile Testing
    While it does support mobile testing, the features and capabilities are not as robust as they are for desktop testing.
  • Steep Learning Curve for Advanced Features
    Some of the more advanced features may require a deeper understanding and can be complex to fully utilize.
  • Video Quality
    The quality of the recorded user sessions might not always meet expectations, which can affect analysis.
  • Customer Support
    There have been some reports of slow or less responsive customer support, which can be a problem when issues arise.

Smartlook videos

+ Add

Smartlook - Get an insider look

More videos:

  • Review - Join the TurboTax SmartLook Team
  • Review - With TurboTax SmartLook, You're Never Alone

Loop11 videos

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Usability Tools Loop11 Exercise

More videos:

  • Review - Loop11 - Usability testing as it should be

Category Popularity

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Smartlook

Loop11

Web Analytics
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User Experience
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100% 100
Analytics
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User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Smartlook and Loop11

Smartlook Reviews

10 Best Mixpanel Alternatives for Product Analytics in 2024
Smartlook is an advanced analytics tool that provides real-time insights into user behaviors and experiences. Understand how users engage with your products, and identify areas for improvement in your customer experience.
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
Another key consideration is that Smartlook provides most of its features on the Pro plan, whereas Hotjar limits features by plan. For example, trend analysis is only available in the Scale plan—which starts at $171 per month. When using Smartlook, this functionality is available in all plans.
Source: maze.co
12 Hotjar alternatives for website and mobile app analytics
is the product manager at Smartlook. Martin is enthusiastic about delivering the best possible customer experience. Prior to joining Smartlook as a product manager, he used to work as a consultant for Oracle NetSuite. Martin has a deep professional interest in biometric signing and work digitalization. He is also an NFL enthusiast and likes to enjoy good food (ideally while...
Source: www.smartlook.com
10 Best Hotjar Alternatives & Competitors in 2023
The second Hotjar alternative on our list is Smartlook. As a marketing analytics tool, Smartlook seems to provide its users with session recordings of visitors and allows them to create heatmaps and add events to funnels.
Source: www.socialpros.co
Top 10 CRO Tools to Boost Conversions for Free in 2023
Smartlook is one of the conversion optimization tools that claim to increase traffic rate, and, eventually, your web conversions. It offers key features like event tracking, session replays, heatmaps, and funnels.
Source: aigrow.me

Loop11 Reviews

Best 8 Affordable UserZoom Alternatives in 2023
Loop11 does not provide a pool of participants, therefore you’ll have to issue invites to your own users to receive results for your study. UserZoom has a user base of more than 120 million testers.
Source: blog.uxtweak.com

Social recommendations and mentions

Based on our record, Smartlook seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Smartlook mentions (2)

Loop11 mentions (0)

We have not tracked any mentions of Loop11 yet. Tracking of Loop11 recommendations started around Mar 2021.

What are some alternatives?

When comparing Smartlook and Loop11, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

UserZoom - Test, measure, and monitor UX with our cost-effective all-in-one platform. UserZoom is a cloud-based solution for online usability testing.

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

Mixpanel - Mixpanel is the most advanced analytics platform in the world for mobile & web.

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