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Simplify360 VS Genesys PureCloud

Compare Simplify360 VS Genesys PureCloud and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Simplify360 logo Simplify360

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management
  • Simplify360 Landing page
    Landing page //
    2023-09-06

Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.

Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.

It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.

Simplify360 comes with best in class analytics and social media listening capabilities.

  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25

Simplify360 videos

+ Add

Introduction Simplify360 : The Best Social Customer Service Platform

More videos:

  • Review - Social Media Monitoring using Simplify360
  • Review - Simplify360 for Engaging and Publishing on Social Media

Genesys PureCloud videos

+ Add

Genesys PureCloud User Training

Category Popularity

0-100% (relative to Simplify360 and Genesys PureCloud)

Simplify360

Genesys PureCloud

Tool
100 100%
Tool
0% 0
Customer Support
42 42%
Customer Support
58% 58
Communication
0 0%
Communication
100% 100
Live Chat
100 100%
Live Chat
0% 0

User comments

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What are some alternatives?

When comparing Simplify360 and Genesys PureCloud, you can also consider the following products

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk Answer Bot - Chatbots

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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