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Genesys PureCloud VS Gladly

Compare Genesys PureCloud VS Gladly and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management

Gladly logo Gladly

Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.
  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25
  • Gladly Landing page
    Landing page //
    2023-10-10

Genesys PureCloud videos

+ Add

Genesys PureCloud User Training

Gladly videos

+ Add

Gladly Anthem 4 Wagon Stroller | Occupational Therapist Unboxing, Impressions, Brief Review

More videos:

  • Review - Gladly Wagon Beach Review! How does it do?
  • Review - Gladly Family Anthem 4 Wagon Review!

Category Popularity

0-100% (relative to Genesys PureCloud and Gladly)

Genesys PureCloud

Gladly

Customer Support
50 50%
Customer Support
50% 50
Tool
0 0%
Tool
100% 100
Communication
100 100%
Communication
0% 0
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

Share your experience with using Genesys PureCloud and Gladly. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureCloud and Gladly

Genesys PureCloud Reviews

We have no reviews of Genesys PureCloud yet.
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Gladly Reviews

Best Call Center Software: The Complete List (2020 Update)
Gladly is a customer support platform that focuses on making customers number one. They offer a cloud voice platform and IVR and integrations, email, chat, SMS and MMS, and social interaction help.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Genesys PureCloud and Gladly, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

TextUs - TextUs is the leading businesses texting platform for professionals.

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