ShepherdJS
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Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.
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Malcolm App's answer:
The product is more powerful
Malcolm App's answer:
Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.
Malcolm App's answer:
Malcolm App's answer:
Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)
Malcolm App's answer:
Companies and/or organisations who have a high and growing level of customer service activity
Malcolm App's answer:
Based on our record, ShepherdJS seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Shepherd.js is a simple JavaScript library aimed at easing the process of making user tours in web applications. It has a clear, intuitive interface wherein you describe your tour step-by-step, which helps improve the tour UX and enhance user understanding: Shepherd.js offers extensive customization options and seamless integration with your application. It prioritizes accessibility with full keyboard navigation.... - Source: dev.to / 10 months ago
In this tutorial, I will show you how to use React Shepherd to easily implement a site tour on your website. React Shepherd is a lightweight wrapper library for Shepherd.js that allows us to create a walkthrough of a website — either parts of the site or the whole application — by using dialogs that represent steps that you create. At the end of this article, we will have a functioning site tour as shown in this... - Source: dev.to / about 1 year ago
Shepherd is a powerful and customizable open source JavaScript library for creating interactive tours and onboarding experiences in web applications. It uses another open source library Floating UI to render the dialog tours. It offers a simple setup process, dynamic content support, the ability to create custom actions and events, and theming and styling too. More importantly, it is responsive too and never goes... - Source: dev.to / about 1 year ago
Using/building something like this would go a long way (https://shepherdjs.dev/) and could also have the benefit of keeping the tours in parity with the current L2 UI. Source: over 2 years ago
We’ve called them Product Tours https://shepherdjs.dev is good. Source: over 2 years ago
Intro.js - Simple Javascript framework for adding screen tips
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.
Zendesk Support - Social Customer Support and Help Desk and Ticketing