Software Alternatives & Reviews

Intro.js VS Malcolm App

Compare Intro.js VS Malcolm App and see what are their differences

Intro.js logo Intro.js

Simple Javascript framework for adding screen tips

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • Intro.js Landing page
    Landing page //
    2022-03-29
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

Intro.js features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Intro.js videos

Intro.js: Onboard New Users with a Quick Wizard

More videos:

  • Review - Add a Step-by-Step guide to your Website with intro.js

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Intro.js and Malcolm App)
User Onboarding And Engagement
Customer Support
0 0%
100% 100
User Engagement
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Intro.js and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intro.js and Malcolm App

Intro.js Reviews

15 best user onboarding software you need to try in 2023
The free version offers tooltips and screen portion highlights, which might suffice if your app is relatively straightforward. However, Intro.js is designed to be cut and pasted into your app’s code to create onboarding functions it wouldn’t otherwise have. Therefore, you’ll still need to have built a basic onboarding workflow ready.
8 Best Usetiful Alternatives and Competitors That Are More Professional
The onboarding elements are very limited, so any user onboarding designed with Intro.js will not be likely to satisfy every need of a user.
Source: userguiding.com

Malcolm App Reviews

We have no reviews of Malcolm App yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intro.js seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intro.js mentions (14)

  • Guided Tours Solution for Your Web Application
    Intro.js like the others offers a rich set of features such as customizable steps and tooltips, keyboard navigation, theming, progress indicators and more. Like others, this library also has extensive documentation. Intro.js has open source licence under AGPL v3 and a commercial licence with different price plans. - Source: dev.to / about 2 months ago
  • Need Help With Website Guide
    Intro.js might be what you’re looking for. Source: 10 months ago
  • Button pop up with Java and CSS
    Everything in the browser works with just CSS, JavaScript and HTML. There are JavaScript libraries for things like you are describing, if you are able to customize your site with JS - you should be able to use some of them. For example this one: https://introjs.com/. Source: about 1 year ago
  • How come 1 cookie expires and the other one is not?
    For context, I'm using introjs to make a small tour in my website in 2 different pages. I'm making a cookie wheather a user has visited the page so I can only show the tour only once. My issue is that one cookie sets up with an expiration of 400 days as its supposed to be and the other one stays Session only but both are made from the exact same function with the exacth same parameters. Source: over 1 year ago
  • How to create an interactive webapp guide?
    You can use something like https://introjs.com. Source: almost 2 years ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Intro.js and Malcolm App, you can also consider the following products

UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

ShepherdJS - Guide your users through a tour of your app.

Zendesk Support - Social Customer Support and Help Desk and Ticketing