Software Alternatives & Reviews

ServiceAide VS InvGate Service Desk

Compare ServiceAide VS InvGate Service Desk and see what are their differences

ServiceAide logo ServiceAide

ServiceAide provides cloud based Enterprise Service Management Solutions

InvGate Service Desk logo InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
  • ServiceAide Landing page
    Landing page //
    2023-09-12

Provide better digital experiences. Automate processes from services to technical workflows and business processes with best-in-class enterprise service management solutions. Powered by AI.

  • InvGate Service Desk Landing page
    Landing page //
    2022-02-10

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real-time. The system can be purchased outright as an on-premise option, or cloud-based, with an annual recurring fee. It is customizable depending on the needs of the company. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests.

InvGate Service Desk

$ Details
paid Free Trial
Platforms
Browser Web Cloud Windows Linux
Release Date
2009 January

ServiceAide features and specs

No features have been listed yet.

InvGate Service Desk features and specs

  • Ticket management: Yes
  • Gamification: Yes
  • Workflow Management: Yes
  • Workflow Automation: Yes
  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Knowledge Base: Yes
  • Asset Management: Integrated with InvGate Insight

ServiceAide videos

ServiceAide, Inc on TALK BUSINESS 360 TV

More videos:

  • Review - ServiceAide Cloud Service Management Installing Asset Discovery Manager

InvGate Service Desk videos

InvGate Service Desk: Product Overview

More videos:

  • Review - DEMO InvGate Service Desk
  • Review - InvGate Service Desk: Discover a new way of working
  • Review - InvGate Service Desk: Business Analytics

Category Popularity

0-100% (relative to ServiceAide and InvGate Service Desk)
Help Desk
9 9%
91% 91
Customer Support
10 10%
90% 90
IT Service Management
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing ServiceAide and InvGate Service Desk.

Why should a person choose your product over its competitors?

ServiceAide's answer

Our Flexibility and dedication to our customers success. On top of retaining a full suite of enterprise functionality our price point will dramatically improve your ROI compared to other BlueChip service managment solutions.

What's the story behind your product?

ServiceAide's answer

Founded with a focus on AI all the way back 2017!

Who are some of the biggest customers of your product?

ServiceAide's answer

Florida Power and Light, GRU, Academy Bank, Henrico, Henny Penny

User comments

Share your experience with using ServiceAide and InvGate Service Desk. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, InvGate Service Desk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceAide mentions (0)

We have not tracked any mentions of ServiceAide yet. Tracking of ServiceAide recommendations started around Mar 2021.

InvGate Service Desk mentions (2)

  • Ticketing services for non-IT departments?
    But you probably should take a look at Invgate Service Desk (https://invgate.com/service-desk/) ;) you'll thank me later. Source: over 1 year ago
  • Change management system for tracking etc?
    Hi there! In my company we use InvGate Service Desk. It's very friendly, very flexible and very easy to implement. We use it for change management. Source: almost 2 years ago

What are some alternatives?

When comparing ServiceAide and InvGate Service Desk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Now Platform - Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most with the NOW Platform from ServiceNow.

osTicket - osTicket is a widely-used open source support ticket system.

MediaFire - MediaFire is the simple solution for uploading and downloading files on the internet.