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Service Hub VS Salesforce Service Cloud

Compare Service Hub VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Service Hub logo Service Hub

The Services Hub helps customers stay connected and be proactive by providing visibility into their Microsoft products and services, training and support resources customized for them, and solution monitoring to help ​prevent and resolve issues fast…

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Service Hub Landing page
    Landing page //
    2022-11-12
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Service Hub videos

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Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Service Hub and Salesforce Service Cloud)

Service Hub

Salesforce Service Cloud

Customer Support
2 2%
Customer Support
98% 98
Help Desk
2 2%
Help Desk
98% 98
Customer Service
4 4%
Customer Service
96% 96
Help Desk And Ticketing
2 2%
Help Desk And Ticketing
98% 98

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Service Hub and Salesforce Service Cloud

Service Hub Reviews

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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, Service Hub seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Service Hub mentions (2)

  • My experience installing windows 11 on unsupported hardware
    No, youre just interpreting it wrong, because the announcement wasnt for you. Its for Enterprise users. Source: over 2 years ago
  • Windows 11: why is my barely 3 year old PC and laptop not supported?
    I wasnt referring to the Microsoft forums/community. I mean THEIR support for Enterprise users only thats how I know almost no one has a clue about it even existing, and will not be affected by a lack of support from Microsoft they never had. Source: over 2 years ago

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Service Hub and Salesforce Service Cloud, you can also consider the following products

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gainsight - Customer Success for the New Enterprise

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