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Service Hub VS Zendesk Support

Compare Service Hub VS Zendesk Support and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Service Hub logo Service Hub

The Services Hub helps customers stay connected and be proactive by providing visibility into their Microsoft products and services, training and support resources customized for them, and solution monitoring to help ​prevent and resolve issues fast…

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Service Hub Landing page
    Landing page //
    2022-11-12
Not present

Service Hub videos

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Service Hub and Zendesk Support)

Service Hub

Zendesk Support

Customer Support
5 5%
Customer Support
95% 95
Customer Service
6 6%
Customer Service
94% 94
Help Desk
5 5%
Help Desk
95% 95
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Service Hub and Zendesk Support

Service Hub Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Service Hub seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Service Hub mentions (2)

  • My experience installing windows 11 on unsupported hardware
    No, youre just interpreting it wrong, because the announcement wasnt for you. Its for Enterprise users. Source: over 2 years ago
  • Windows 11: why is my barely 3 year old PC and laptop not supported?
    I wasnt referring to the Microsoft forums/community. I mean THEIR support for Enterprise users only thats how I know almost no one has a clue about it even existing, and will not be affected by a lack of support from Microsoft they never had. Source: over 2 years ago

Zendesk Support mentions (0)

We have not tracked any mentions of Zendesk Support yet. Tracking of Zendesk Support recommendations started around Mar 2021.

What are some alternatives?

When comparing Service Hub and Zendesk Support, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho Desk - Industry's first context-aware Helpdesk Software

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Gainsight - Customer Success for the New Enterprise

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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