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Salesforce Service Cloud VS Gainsight

Compare Salesforce Service Cloud VS Gainsight and see what are their differences

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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Gainsight logo Gainsight

Customer Success for the New Enterprise
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Gainsight Landing page
    Landing page //
    2023-05-13

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Gainsight videos

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Gainsight Product Overview

Category Popularity

0-100% (relative to Salesforce Service Cloud and Gainsight)

Salesforce Service Cloud

Gainsight

Help Desk
81 81%
Help Desk
19% 19
Customer Success
0 0%
Customer Success
100% 100
Customer Support
100 100%
Customer Support
0% 0
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Gainsight

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

What are some alternatives?

When comparing Salesforce Service Cloud and Gainsight, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Totango - Totango is a Customer Success Software Platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Planhat - Customer success has changed. Meet the modern Customer Platform!

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